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Essentials Speed Paying for Unlimited
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Essentials Speed Paying for Unlimited
20-01-2014 7:18 PM
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I have recently switched from BT Infinity 2 to Plusnet Unlimited fibre - I was quoted as expecting 59mbps down and 8mbps up. Broadly inline with what the BT line was. However on installation I am getting 28mbps down and a measly 0.8mbps up.
It seems to me that something is wrong and plusnet are not replying to my support question.
Anyone else have this problem?
It seems to me that something is wrong and plusnet are not replying to my support question.
Anyone else have this problem?
Message 1 of 8
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Re: Essentials Speed Paying for Unlimited
20-01-2014 7:49 PM
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Try the BT speedtest Further Diagnostics as that may give an idea
Message 2 of 8
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Re: Essentials Speed Paying for Unlimited
21-01-2014 9:37 AM
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I've tried the further diagnostics and it seems to confirm my suspicions:
Although the speed has now risen it would seem that I'm connected to the lower speed service - 38/2 vs 80/20.
I've read elsewhere on the forum that PN will connect people to the lower service and upgrade only if they request.
Is someone from Plusnet able to comment?
Although the speed has now risen it would seem that I'm connected to the lower speed service - 38/2 vs 80/20.
I've read elsewhere on the forum that PN will connect people to the lower service and upgrade only if they request.
Is someone from Plusnet able to comment?
Message 3 of 8
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Re: Essentials Speed Paying for Unlimited
21-01-2014 9:44 AM
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The gremlins have struck again - you have been provisioned on 40/2 - I think it is called fat finger syndrome or I am not looking at what I am doing but chatting instead
Should be picked up and sorted today
Should be picked up and sorted today
Message 4 of 8
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Re: Essentials Speed Paying for Unlimited
21-01-2014 10:01 AM
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Hi,
Welcome to the forum.
As Oldjim says looks like when we placed your fibre order we accidentally ordered 40/2 rather than 80/20, sorry about that. I've put an order in to switch you to 80/20 which should happen sometime tomorrow morning so you should see an increase in speed sometime tomorrow.
Welcome to the forum.
As Oldjim says looks like when we placed your fibre order we accidentally ordered 40/2 rather than 80/20, sorry about that. I've put an order in to switch you to 80/20 which should happen sometime tomorrow morning so you should see an increase in speed sometime tomorrow.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
Enterprise Architect - Network & OSS
Plusnet Technology
Message 5 of 8
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Re: Essentials Speed Paying for Unlimited
21-01-2014 4:35 PM
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Thanks for looking into this.
I'll update tomorrow on the status.
I'll update tomorrow on the status.
Message 6 of 8
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Re: Essentials Speed Paying for Unlimited
22-01-2014 9:31 AM
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Message 7 of 8
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Re: Essentials Speed Paying for Unlimited
22-01-2014 4:58 PM
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The IP profile is a direct calculation from the achieved sync speed not the other way round
Message 8 of 8
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