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Erratic speeds

burger
Newbie
Posts: 2
Registered: 04-12-2015

Erratic speeds

My plusnet bb just got activated last night,the speeds were less than 1mbps,this afternoon i tested my speed on thinkbroadband.com & at 3.30pm it was close to 6mbps but by 5.30pm it was down to 2mbps,& why is my ip address showing as sky,iif this is what it's going to continue, i'm going to cancel
Fri 04/12/15 17:01 1.03 Mbps 1.96 Mbps 0.87 Mbps 149.241.127.223 Sky
Fri 04/12/15 17:00 1.10 Mbps 2.24 Mbps 0.85 Mbps 149.241.127.223 Sky
Fri 04/12/15 15:38 6.57 Mbps 6.48 Mbps 0.84 Mbps 149.241.127.223 Sky
Fri 04/12/15 15:37 6.60 Mbps 6.61 Mbps 0.85 Mbps 149.241.127.223 Sky
Fri 04/12/15 15:36 6.59 Mbps 6.53 Mbps 0.86 Mbps 149.241.127.223 Sky
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Erratic speeds

Hi burger,
Line tests show me that you're connecting with a Sky username at the moment which explains the Sky IP address.
I suspect from looking at the notes on your account from a  call on Friday that you're still using a Sky router.
If that's the case you'll need to log in and change the username (which you may find doesn't work as some Sky routers are locked down to stop that)
failing that you'll need a compatible router from us or another hardware supplier.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
burger
Newbie
Posts: 2
Registered: 04-12-2015

Re: Erratic speeds

It doesn't seem to be the Sky router that is at fault,it looks like either traffic shaping is throttling my browsing,or congestion at my exchange NEG (newcastle upon tyne gosforth).see the speed test results below,i got 6mbps at 9am this morning,but now i'm only getting 1mbps at 6pm, wish i'd never migrated from talk talk, at least their speeds were consistent & fast  from the start  ,so please get this sorted  Cry
Date Down TBB Down HTTPx6 Upstream IP Address ISP
Mon 07/12/15 18:32 0.91 Mbps 0.97 Mbps 0.87 Mbps 149.241.215.32 Plusnet
Mon 07/12/15 18:31 0.94 Mbps 1.03 Mbps 0.87 Mbps 149.241.215.32 Plusnet
Mon 07/12/15 18:30 0.92 Mbps 0.98 Mbps 0.87 Mbps 149.241.215.32 Plusnet
Mon 07/12/15 09:04 6.62 Mbps 6.58 Mbps 0.87 Mbps 149.241.215.32 Plusnet
Mon 07/12/15 09:03 6.61 Mbps 6.56 Mbps 0.86 Mbps 149.241.215.32 Plusnet
Mon 07/12/15 09:02 6.61 Mbps 6.51 Mbps 0.87 Mbps 149.241.215.32 Plus
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
Thanks: 359
Fixes: 136
Registered: 01-01-2012

Re: Erratic speeds

If you're connecting with a Sky login then you'll be going through their network rather then ours.
I can see we've ordered you one of our routers.
Let us know if you're still having issues after this.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team