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Erratic results when logged into Facebook

scopio1
Dabbler
Posts: 16
Thanks: 1
Registered: 15-07-2016

Erratic results when logged into Facebook

Seem to have a problem with all the pages I subscribe to, I have tried to see if it is my computer or my browser but they are not as I have used different computers and browsers connected to Plusnet via cable and Wi-Fi with the same result all other web pages work fine. The problem is that Facebook is slow when I click to change the page I want to see or click on links or even click on notifications or to log out Facebook does not respond at all or is very sluggish and have to refresh the page! I have logged on with my computer connected my neighbour’s ISP (BT) via Wi-Fi and had no problem with my computers using Facebook, so I have come to a conclusion that it must be a problem with Plusnet. Could Plusnet be restricting access to Facebook somehow?

 

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Erratic results when logged into Facebook

Hi scopio1,

 

There are no obvious causes we're aware of for this. Assuming you have a Windows based PC can you try running a traceroute to www.facebook.com

 

If you're also able to run one whilst using the BT connection that would be helpful to us.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scopio1
Dabbler
Posts: 16
Thanks: 1
Registered: 15-07-2016

Re: Erratic results when logged into Facebook

Thanks for reply to my post.

Attached are two  results of tracert www.facebook.com one using PlusNet and one using BT as requested.

tracert www.facebook result using Plusnet (windows10 on desktop via cable)

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert www.facebook.com

Tracing route to star-mini.c10r.facebook.com [31.13.90.36]
over a maximum of 30 hops:

  1  2229 ms    98 ms    98 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    12 ms    12 ms    11 ms  be3-3106.psb-ir02.plus.net [195.166.143.140]
  5    12 ms    11 ms    10 ms  195.99.125.138
  6    12 ms    12 ms    12 ms  62.172.103.193
  7    11 ms    11 ms    11 ms  109.159.253.95
  8    12 ms    11 ms    11 ms  po101.psw01d.lhr3.tfbnw.net [74.119.79.101]
  9    12 ms    12 ms    11 ms  173.252.67.195
 10    12 ms    12 ms    11 ms  edge-star-mini-shv-01-lhr3.facebook.com [31.13.90.36]

Trace complete.

 

tracert www.facebook result using BT (windows8.1 on laptop via Wi-Fi)

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\sparepc>tracert www.facebook.com

Tracing route to star-mini.c10r.facebook.com [31.13.90.36]
over a maximum of 30 hops:

  1     6 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    10 ms     9 ms     9 ms  217.32.140.67
  3    11 ms    10 ms    10 ms  217.32.140.30
  4    10 ms    11 ms    13 ms  212.140.235.58
  5    12 ms    10 ms    11 ms  31.55.164.73
  6    12 ms    10 ms    10 ms  31.55.164.107
  7    12 ms    10 ms    10 ms  acc1-10GigE-0-2-0-7.bm.21cn-ipp.bt.net [109.159.
248.110]
  8    17 ms    14 ms    15 ms  core2-te0-3-0-15.ealing.ukcore.bt.net [109.159.2
48.158]
  9    15 ms    20 ms    15 ms  peer1-xe3-1-0.redbus.ukcore.bt.net [62.6.200.195
]
 10    15 ms    15 ms    15 ms  109.159.253.95
 11    44 ms    16 ms    15 ms  po101.psw01b.lhr3.tfbnw.net [74.119.79.79]
 12    21 ms    19 ms    24 ms  msw1ap.01.lhr3.tfbnw.net [204.15.20.151]
 13    20 ms    15 ms    16 ms  edge-star-mini-shv-01-lhr3.facebook.com [31.13.9
0.36]

Trace complete.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules

davevatcher
Newbie
Posts: 1
Registered: 15-07-2016

Re: Erratic results when logged into Facebook

I have the same issue, but initially thought it was an issue with Windows 10 or Microsoft Edge.

I have resurrected an old XP machine and the same issue.

I have now noticed that other sites are loading slowly, despite the line speed being high.

 

I have now tried tracert, with similar issues betwen the dsldevice and Plusnet.

Any news on the possible cause and rectification?

scopio1
Dabbler
Posts: 16
Thanks: 1
Registered: 15-07-2016

Re: Erratic results when logged into Facebook

Facebook seems to be behaving as it should now. I did not do anything to rectify the problem as this is a PlusNet problem. Just done another tracert where only one hop timing out

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>readert www.facebook.com
'readert' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>tracert www.facebook.com

Tracing route to star-mini.c10r.facebook.com [31.13.90.36]
over a maximum of 30 hops:

  1    25 ms    99 ms    98 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    11 ms  141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
  4    12 ms    11 ms    11 ms  be3-3106.psb-ir02.plus.net [195.166.143.140]
  5    11 ms    11 ms    11 ms  195.99.125.138
  6    12 ms    12 ms    11 ms  62.172.103.193
  7    12 ms    12 ms    11 ms  109.159.253.95
  8    11 ms    11 ms    11 ms  po101.psw01d.lhr3.tfbnw.net [74.119.79.101]
  9    12 ms    11 ms    11 ms  173.252.67.195
 10    11 ms    11 ms    11 ms  edge-star-mini-shv-01-lhr3.facebook.com [31.13.90.36]

Trace complete.

scopio1
Dabbler
Posts: 16
Thanks: 1
Registered: 15-07-2016

Re: Erratic results when logged into Facebook

After a short period when facebook behaved it has now gone back to being erratic again and cannot sign out as it hangs!

Is there nothing PlusNet can do to rectify this issue between the dsldevice.lan and PlusNet?Huh

Tracert to www.facebook.com using Plusnet still showing issues between the dsldevice.lan and Plusnet today Saturday 16/07/2016
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert www.facebook.com

Tracing route to star-mini.c10r.facebook.com [31.13.90.36]
over a maximum of 30 hops:

  1     8 ms    99 ms    98 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *       11 ms    11 ms  137.hiper04.sheff.dial.plus.net.uk [195.166.143.137]
  4    12 ms    11 ms    12 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]
  5    12 ms    11 ms    11 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
  6    20 ms    11 ms    15 ms  62.172.103.193
  7    11 ms    11 ms    11 ms  109.159.253.95
  8    12 ms    12 ms    12 ms  po101.psw01b.lhr3.tfbnw.net [74.119.79.79]
  9    12 ms    11 ms    12 ms  173.252.67.93
 10    12 ms    11 ms    12 ms  edge-star-mini-shv-01-lhr3.facebook.com [31.13.90.36]

Trace complete.

gmp
Newbie
Posts: 1
Registered: 16-07-2016

Re: Erratic results when logged into Facebook

I've been having what sounds like the exact same problems with Facebook for a few days now, intermittant non-responsiveness and portions not updating as they normally would. Bizarrely, when FB started behaving itself after one of these episodes, Ebay suddenly decided to act in a similar manner! (I could access various other sites with no apparent problems.) Having been all round the houses checking every possible problem, the only answer seems to lie with Plusnet.

I see there's a status issue from yesterday but I've just been on Facebook and it was still acting odd until I went back 10 minutes later. (This is a desktop PC plugged straight into the broadband, and as I say, it's only certain sites that act up.)