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Err, hello,

unhappyone
Newbie
Posts: 3
Registered: 12-01-2010

Err, hello,

being an oldey, maybe it,s me, but have a laptop, and unless I am sitting in the hall next to modem I lose connection, have tried everything, sick of resetting and filing out set up details, only to be told working , connection excellent, but cant access internet.
Have only been with these a mth, tried ringing customer service but que,s of between 15 1nd 28 mins wait, the cancellation line even longer? scary, remind me guys pls, I was told 60 day cooling off period, can anyone confirm? but as not providing the service it says it will,, that is a breach of contract,  I understand I have every right to cancel at no extra cost.If I ever get through!
feedback please  Crazy
4 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Err, hello,

Feedback. Try it with a cable please before blaming PlusNet.
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Err, hello,

jimShockedrange Poll locked as it serves no purpose and topic move to Customer Support mod:end
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Err, hello,

Hi there,
Is it the wireless that's disconnecting? As the router has been connected to us for One Day, 10:2:36 (on going) at the moment. If it is, you may want to try changing the wireless channel to see if it improves things.
To change channel, log into the router at 192.168.1.254
Click on
Home network
Wireless - click on WLAN
Configure
look for channel select, change to manual and just below change to desired channel.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,543
Thanks: 788
Fixes: 9
Registered: 10-04-2007

Re: Err, hello,

What you've said looks like it is a problem with the wireless connection to the router.
As HPsauce suggested, an excellent first move would be to connect to the router with a cable and see if you then have any problems.
Have you checked if you or one of your neighbours have another wireless device (e.g. cordless phone) using the same channel number? Have you tried changing the wireless channel number on the router (try channels 1, 6 and 13 as they give minimum overlap)?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)