Err Connection Timed Out error on my two blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Err Connection Timed Out error on my two blogs
Err Connection Timed Out error on my two blogs
22-03-2018 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
I am getting the err connection timed out error when i try to access my two blogs, both hosted on wordpress. I hunted on google and spent about 5 hours (i am not great with computer jargon) doing everything that all the sites listed at possible solutions.
I spoke to Go Daddy and they said they could access it fine. I tried my phone and had the same error but when i turned off the wifi it worked fine pin pointing it to me as a plusnet issue.
So among the solutions i have tried is changing the DNS to 8.8.8.8 etc, changing my LAN settings, unticking protocol 4 boxes, rebooting the router, leaving it off for about 2 hours first time and about 9 hours the second time.
Tried diff browsers etc, all the suggestions.
I just tried ringing but it's 20 min wait time so thought I would post here.
Oh, someone messaged me on facebook asking if i had stopped the blogging as they couldn't access the site, i said no and told him to use his phone 4g and he said it worked. I asked if he was on plusnet and he said yes so it's a plusnet issue for sure.
Anyone have any other ideas or how I can get this looked in to?
The two sites are www.elitemilitaryforces.com and www.tradingthetennis.com
Thanks all, I will try and answer any questions but please remember I am not very technical with computers!
Cheers
Re: Err Connection Timed Out error on my two blogs
23-03-2018 6:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What router are you using?
I suspect it's the same issue as: https://community.plus.net/t5/Broadband/One-website-will-not-load/td-p/1523332
Re: Err Connection Timed Out error on my two blogs
23-03-2018 6:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's a Hub One router. We have had it for over a year but the problem only started maybe 10 days ago.
Re: Err Connection Timed Out error on my two blogs
23-03-2018 7:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The IP address is slightly different, but it's in the same range (160.153.137.x) as the ones in the other thread.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Err Connection Timed Out error on my two blogs
23-03-2018 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What does that suggest? Do I need a new router? Is there some options I can work through to find a fix? I am not massively technical though lol,
Cheers for your replies so far.
Re: Err Connection Timed Out error on my two blogs
23-03-2018 8:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Initially I suspected it was a problem with my router, which is a rather old Netgear. But now that I've seen that it is affecting a few people, with different routers, then it's not a problem with anyone's router.
This requires some Plusnet staff input, I don't think there's anything you can do to fix it on your end.
Re: Err Connection Timed Out error on my two blogs
25-03-2018 2:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ejs wrote:
Initially I suspected it was a problem with my router, which is a rather old Netgear. But now that I've seen that it is affecting a few people, with different routers, then it's not a problem with anyone's router.
This requires some Plusnet staff input, I don't think there's anything you can do to fix it on your end.
@ejs have you had any information at all from Plusnet staff? I can't get through, or when I do they just suggest turning router on and off to gain new IP address. However the problem is obviously with a wider issue than just me and my home network but nobody will acknowledge them. Incredibly frustrating.
Re: Err Connection Timed Out error on my two blogs
25-03-2018 3:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No, but then I wasn't going to attempt to contact them personally, since the issue doesn't affect any websites I need to use. I am going to continue to wait for someone from Plusnet to read these forums, or for the problem to disappear by itself, whichever comes first. It's not like I have some special codeword to get straight through to some suitably technical department at Plusnet or anything.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Err Connection Timed Out error on my two blogs