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Engineer

Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Engineer

On the day I have my installation will the guy phone to give an exact time?
24 REPLIES
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Engineer

Some do and some don't I'm afraid.
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: Engineer

@Jarr
I can see the appointment is due this afternoon. Let me know if you have any concerns and I hope everything goes to plan.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Re: Engineer

Any concerns?  Dont take this personally but my first impressions are Plusnet is a farce
My phone line has been cut off, no fibre optic, the engineer tried phoning yourselves and bt and it seems the fibre optic hasnt been put as live to my house. In a nutshell no one knows for sure whats happening. Thats when they didnt keep cutting him off. An engineer will call back but i have no time or date. No phone line to contact anyone. Im writing this on my phone by the way and to rub salt in tbe wounds plusnet sent an email saying everything is up and running.
Have i got the option of cancelling? If not i expect something for this inconvenience.
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: Engineer

I'm really sorry to hear you've had a bad experience today.
I'll be chasing that up shortly for you and will be in touch.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Re: Engineer

I'll say one thing. No one on here can dispute the effort made by the staff on these forums.
I'm still furious though sorry. I had to finish work early losing pay and if its not sorted by the weekend it will cause disruption to my children's homework. Yes they can do it somewhere else but it's not an ideal situation.
Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Re: Engineer

Not sure if you've seen my reply to your email but my phone still doesn't work.
valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Re: Engineer

The engineer who called four weeks ago was wonderful a lovely man he phoned me before he arrived and he explained every thing he was doing and he had been with Bt over 25 years he new exactly where the fault was and he new what speed I was capable of getting,he even left is mobile number.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Engineer

I can see that Adam is chasing this up and he's received you update on the ticket, he's looking to get another appointment ASAP for you.
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: Engineer

@Jarr
Just picking this up again now, testing has identified a line fault so I'm raising that with our suppliers now. Please bear in mind that we'll need to get that fixed first before rearranging a fibre installation.
Just seen your update re not receiving the voicemail I sent, can you perhaps PM me the best contact number to use, just want to make sure we have the right details.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: Engineer

I've just received your PM, I'm updating that contact number thanks and I'll let you know when we have an update.
Adam

EDIT: I've just left a voice mail for you on the contact number you provided earlier and sent an SMS though with an update. Glad to see the fault is being worked on right now.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Re: Engineer

Any update on this please? I didn't realise just how disruptive having no broadband can be.
Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Re: Engineer

Anything?
Looking at the complaints on this forum I'm beginning to regret joining plusnet
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Engineer

Hi there,
Looks like Adam's updated your ticket for you, things seem to be progressing well - hope we get an early date for the fibre provision for you.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Engineer

Hi Jarr,
Since Adam checked yesterday, your engineer appointment is currently showing as cancelled, so I presume it will not go ahead today.
I am currently chasing this up and don't have any more information yet, but as soon as I do I will let you know and do whatever I need to to get this sorted.
Sorry to be the bearer of bad news.