Engineer
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Engineer
01-10-2013 7:02 PM
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What should I do?
Re: Engineer
01-10-2013 7:11 PM
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Re: Engineer
01-10-2013 7:14 PM
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Re: Engineer
01-10-2013 7:33 PM
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Re: Engineer
01-10-2013 7:35 PM
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Re: Engineer
01-10-2013 7:49 PM
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I hope he turns up soon!
Re: Engineer
01-10-2013 8:22 PM
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Re: Engineer
01-10-2013 8:32 PM
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See Adam Walker top post here: http://community.plus.net/forum/index.php/topic,112969.0.html
Game over - you have to call back plusnet tomorrow
Re: Engineer
02-10-2013 11:40 AM
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I've requested an expedite on this and will update you as soon as I have an update.
Re: Engineer
02-10-2013 12:01 PM
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Re: Engineer
02-10-2013 12:49 PM
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OR charge around £150 if no-one is at the property (and there are plenty of examples where they seem to lie about that) so it should be the same paid to the customer if they don't turn up on schedule.
Also there is absolutely NO EXCUSE for not informing the customer; why do PlusNet allow this sorry absence of communication to continue?
Re: Engineer
02-10-2013 12:54 PM
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I urgently asking the management of plusnet to add feature on the member account of real live status (engineer visit tracking status) so the customer can see it and see the live status. See picture below for example:
Re: Engineer
02-10-2013 3:10 PM
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I've left you a voicemail, I've booked an engineer to install your service tomorrow 8am -1pm. I hope that is ok for you, if it's not please let me know.
We do feed these instances back to our suppliers weekly, I know Adam has been dealing with this and I'm not 100% sure the exact stage or progress that is at.
It would be great to have the live status of engineers, it would be something that requires a lot of work as it's not our engineers that are used and we require updates from their systems and not ours. It looks like from the one you've posted it's Virgin which have their own engineers.
Re: Engineer
03-10-2013 2:48 PM
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This is being chased up now and we'll be in-touch ASAP.
Re: Engineer
03-10-2013 3:36 PM
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