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Engineer visit not turned up

BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: 13-09-2016

Engineer visit not turned up

An engineer was booked for the 6th (yesterday) to sort out a problem and they did not turn up. They nor Plusnet have not apologised or made any contact. They have updated my ticket with a memo to themselves today but no mention of the failed visit. This is below the standard I would expect from Plusnet and I hope that posting this will encourage someone to explain what has gone wrong?

Also today (7th) the broadband light keeps flashing and the phone line has developed a fault as I don't get a ring tone. If this gets an answer, because my broadband keeps dropping, I probably wont be able to see the reply so please please please help.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Engineer visit not turned up

Sorry to see this, I've just picked this up and have added a response to the open ticket for you: https://www.plus.net/wizard/?p=view_question&id=160050933 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: 13-09-2016

Re: Engineer visit not turned up

I have not had a visit by anyone on Monday or any other day. You state that I refused access to the engineer. Both of theses are untrue. Ask yourself if I want the problem fixed why would I turn away the person who will fix my problem?

I am very disappointed that Plusnet have resorted to telling lies. I am contacting my local MP as this is very serious.

 

 

Superuser
Superuser
Posts: 10,006
Thanks: 1,540
Fixes: 19
Registered: 22-08-2007

Re: Engineer visit not turned up

BT engineers going to the wrong address is not unheard of.

Is your address a house name?

Could it be confused with another property having a similar name?

Engineers not turning up but reporting they did is also not unheard of.

 

@adamwalker - in such situations are engineers supposed to take a photo of where they visited and were refused entry?

BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: 13-09-2016

Re: Engineer visit not turned up

Or even phone the landline or mobile? But to do nothing is shameful for a communications company!!

They should be able to find my house as they have been here numerous times this year trying to fix the phone. The opposite to pro-active springs to mind.