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Engineer visit charging question

Lugal
Newbie
Posts: 2
Registered: 27-06-2016

Engineer visit charging question

Can I be charged for an engineer visit if the problem is traced to the Plusnet-supplied router - a Sagemcom 2704N?

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,950
Thanks: 418
Fixes: 150
Registered: 01-01-2012

Re: Engineer visit charging question

If you're still within your contract then you wouldn't be charged.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lugal
Newbie
Posts: 2
Registered: 27-06-2016

Re: Engineer visit charging question

Thank you.
sharoncook
Newbie
Posts: 2
Registered: 26-07-2016

Re: Engineer visit charging question

So if your not in contract and its Plusnet router you can be charged even if the engineer states that you will not as not any router worked until the engineer went to the local exchange and suddenly it worked /

 

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Engineer visit charging question

If the engineer fixed something at the exchange and that fixed the fault, then you wouldn't get charged for this as the engineers notes should show that the fault was external.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sharoncook
Newbie
Posts: 2
Registered: 26-07-2016

Re: Engineer visit charging question

Thanks Chris but the engineer did not mention this on his notes not that I have seen them as I have to pay £10.00 for the priveledge.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Engineer visit charging question

We should be putting them on to the fault ticket, there's no charge to see the notes from an engineer visit. There is a £10 charge for us providing copies of a phone call based on a subject access request, is this what you asked for?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff