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Engineer no show

mcantab
Dabbler
Posts: 10
Thanks: 1
Registered: 02-09-2013

Engineer no show

In line with many comments on these forums the engineer has missed the scheduled 8am - 1pm appointment (02/09/2013).
Please can you chase the engineer up and update me on their expected time of arrival.
7 REPLIES
Moderator
Moderator
Posts: 26,179
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: Engineer no show

I've moved your topic to raise it's profile but please note this post http://community.plus.net/forum/index.php/topic,112969.0.html

Customer and Forum Moderator.

mcantab
Dabbler
Posts: 10
Thanks: 1
Registered: 02-09-2013

Re: Engineer no show

Yes, thanks I've read that post.
I'm highlighting this before 3pm as suggested to help chase it up.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Engineer no show

Hi there,
Looks like BT were able to connect the line and broadband without an engineer visit being necessary, if you plug the phone and router in things should start working for you? Please let us know if that's not the case, and very sorry this wasn't mentioned before now :/
mcantab
Dabbler
Posts: 10
Thanks: 1
Registered: 02-09-2013

Re: Engineer no show

Thanks.
Might be worthwhile for Plusnet to adopt a policy whereby if this situation occurs the customer is informed at the earliest opportunity, so they're not having to wait in for a no-show.
orielhouse1
Newbie
Posts: 2
Registered: 06-09-2013

Re: Engineer no show

Just to say that our engineer failed to show again for his second appointment and we'll no doubt have weeks to wait until the next one - and no guarantees they'll show up then. Already did a big rant in another post so I'll just leave it there, but it seems PlusNet and their customers are being done a huge disservice by the OpenReach Engineers.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Engineer no show

@orielhouse1
Sorry to hear that, I'm getting this chased up and we'll be in-touch as soon as we have an update.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Engineer no show

We're still chasing this and we'll keep you updated, our provisioning team will be in-touch again.