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Engineer no-show
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Engineer no-show
17-03-2014 1:10 PM
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Hi, BT Openreach meant to come this morning. No sign or any contact yet.
I got emails from plusnet at 8am this morning telling me my account is now active and confirming an engineer will be out today.
Just checked my support tickets though and one of concern is there:
I won't be happy if BT have cancelled as i've took the day off work...
If a customer rep could help that'd be great
I got emails from plusnet at 8am this morning telling me my account is now active and confirming an engineer will be out today.
Just checked my support tickets though and one of concern is there:
Provisioning of your ADSL Account Information
Install diary status changed from ADSL Active to Applied Fee Not Paid
(via ADSL2+ Order System Interface)
I won't be happy if BT have cancelled as i've took the day off work...
If a customer rep could help that'd be great
Message 1 of 3
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2 REPLIES 2
Re: Engineer no-show
17-03-2014 1:30 PM
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Hi ninteh,
I'm really sorry to hear that the engineer hasn't turned up. I've passed this issue onto our Provisioning Team to get this chased up for you.
We'll be in touch shortly.
I'm really sorry to hear that the engineer hasn't turned up. I've passed this issue onto our Provisioning Team to get this chased up for you.
We'll be in touch shortly.
Message 2 of 3
(315 Views)
Re: Engineer no-show
17-03-2014 1:34 PM
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Thanks Chris
dick:quote
dick:quote
Message 3 of 3
(315 Views)
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