Engineer just fitted fibre - will 15Mbps download speed improve?

[#1]

Thanks Jelv I appreciate your help.  Anyone from PlusNet care to help as well please?
Ping latency was 19.5.
I tried to proceed to diagnostics but keep getting this error message :-
1. Best Effort Test:
Download Speed :48.98 Mbps
2. Upstream Test:
Upload Speed : 14.98 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

I'll try again later.
 
       

[#2]

Ticket raised. No 87112736.

[#3]

it will gradually get less the more OVER SUBSCRIBED your exchange comes, so be happy with what you have for the time being....

[#4]

But Fibre is meant to be a max of 288 people per cab with it's own fibre to the exchange and ample bandwidth to accommodate it. If not then it's being mis sold
That being said I know of instances where low occupied cabs have their BW nicked to help the over subbed ones.

[#5]

A second BTOR engineer identified that the first had not done the job properly.    I think he'd fitted the modem to an extension.
The second visit chap seemed far more efficient and after an hour or so of more enlightened re-wiring my present speeds are now as follows:-

If they stay around that I think I'm good to go!

[#6]

Hi SkylineUK,
Thanks for giving us an update! Glad to see the engineer was able to resolve the issue!