Engineer just fitted fibre - will 15Mbps download speed improve?
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Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 9:54 AM
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(I tested using the BT Wholesale Performance Test).
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 10:09 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 10:12 AM
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Glad to see you're upgrading to Fibre! At the moment we are waiting for the order to reflect as complete as the engineer has very recently attended to complete the work. The speeds should improve once the order completes. You'll be on an open profile for the first 2 days so I'd advise to leave it for the next couple days and see how you get on.
Give us a shout if you think something's not quite right though
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 10:17 AM
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Quote from: dvorak what does the portal say here https://portal.plus.net/my.html?action=data_transfer_speed ?
15.6.
Linn,
Many thanks, I'll see how it goes over the next couple of days.
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 10:20 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 10:24 AM
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Re: Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 10:27 AM
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Re: Engineer just fitted fibre - will 15Mbps download speed improve?
11-06-2014 10:32 AM
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True, but ain't going to happen until BTOR marks the install as complete.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
13-06-2014 8:26 PM
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Download speed reached circa 50Mps after a few hours and is now 49 according to the PllusNet portal referred to above. But it's around 40 (and 12 upload) according to two other online speed tests and 43/19 according to Ookla.. I rebooted the router tonight (pulled the mains lead out, counted 30 seconds and put it back in) but that hasn't changed anything. What can be done to get anything near the purported available speed?
Another issue is that the PlusNet router conks out a couple of times a day, or the line does, or something does. I never had this before. Is it a feature of fibre?
.
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
14-06-2014 9:15 AM
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Ookla: 49/19
PlusNet Portal: 62
????
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
14-06-2014 10:51 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
14-06-2014 12:06 PM
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From the PC to which my router and modem are attached.
John
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
14-06-2014 2:16 PM
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When the test completes scroll down to the BBCode (for forums; not supported on thinkbroadband forums) Displaying Graphs and copy/paste that in your reply.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Engineer just fitted fibre - will 15Mbps download speed improve?
14-06-2014 5:09 PM
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Re: Engineer just fitted fibre - will 15Mbps download speed improve?
14-06-2014 7:21 PM
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What does a BT diagnostic speed test say for your latency?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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