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Engineer didn't turn up

Posts: 1
Registered: ‎22-02-2022

Engineer didn't turn up


An engineer was meant to come out on Friday 18th to do something requiring access to the property. I think due to the storm the engineers weren't working, which is fine of course, but I was not given an update about this and was stuck in for 6 hours doing nothing.

I received an email update about the delay but haven't heard anything since. I work from home so I need the internet asap, will someone be coming out to do the work?


Plusnet Help Team
Plusnet Help Team
Posts: 16,741
Thanks: 848
Fixes: 216
Registered: ‎27-04-2007

Re: Engineer didn't turn up

Hi there and I'm really sorry you were left waiting in for the engineer and no one visited. I've just looked into this with Openreach who pass on their apologies too, it looks like a lot of engineer resource in your area has been diverted to work on restoring lines damaged during the storms and that's why the visit didn't go ahead. Apologies that no one got in touch to advise you of this and notes show that Openreach will be in contact with you directly soon to arrange a new appointment with you.


Please let me know if you have any questions for us in the meantime though. 

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 Adam Walker
 Plusnet Help Team