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Engineer didn't turn up wasting a day off work...

Ephemeral
Dabbler
Posts: 16
Registered: 16-01-2008

Engineer didn't turn up wasting a day off work...

Well, an Engineer was support to turn up to fix my BB issues (4398690Cool, but alas no one turned up. So I've wasted a day off work. I've not been updated about the issue, despite adding a message to the ticket. Is this the PN service I should come to expect?

2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Engineer didn't turn up wasting a day off work...

Hi there,
One of our agents is chasing this for you now, I'm really sorry for the inconvenience. There'll be an update on the ticket shortly.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Engineer didn't turn up wasting a day off work...

That's now been chased and there's an update for you, a voicemail has been left as well.