Engineer came yesterday AT LAST, sorted, but today fault is back again. ANGRY
After a very long time of slow speeds and broadband fault, I have waited for an engineer who could not get here due to weather conditions. Yesterday, I finally got the engineer visit and by the end of the day, my speeds were right up again. However - TODAY - they are right back where they were before - less than 12 hours later.
I called to let Plusnet know and was told by someone called Ricky that I had to wait again for things to be monitered. WHY SHOULD I HAVE TO WAIT AGAIN
This goes on and on and on, and I am totally sick of waiting for this fault to be fixed. The engineer should have to come back here again ASAP to sort this out.
I AM NOT HAPPY !!!
I called to let Plusnet know and was told by someone called Ricky that I had to wait again for things to be monitered. WHY SHOULD I HAVE TO WAIT AGAIN
This goes on and on and on, and I am totally sick of waiting for this fault to be fixed. The engineer should have to come back here again ASAP to sort this out. I AM NOT HAPPY !!!
Hi darcy,
I'm so sorry to hear that the issue has returned so suddenly. I have one of our faults team picking this up for you so hopefully we'll get some ideas of the next step we can take.
Jojo
I'm so sorry to hear that the issue has returned so suddenly. I have one of our faults team picking this up for you so hopefully we'll get some ideas of the next step we can take.
Jojo