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Engineer appointment notification

uhohima
Newbie
Posts: 3
Registered: 31-03-2014

Engineer appointment notification

Hello,
I don't suppose anyone knows if it's possible to get a text/call before the engineer is due to turn up, just so I don't have to take a whole day off work, as I live close to home, I could just pop home to let him in to do the set up. Thanks!
4 REPLIES
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Terranova667
Pro
Posts: 1,287
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Engineer appointment notification

not that i'm aware of the best you get is picking either the morning or evening time slot and hope that the Engineer turns up unless anyone knows different,  but i have never had any engineer visit call before they arrive. 
uhohima
Newbie
Posts: 3
Registered: 31-03-2014

Re: Engineer appointment notification

Hmm thanks, I haven't had the option to pick am or pm, is that something they always do?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Engineer appointment notification

Hi uhohima,
Your appointment is booked for 02/04/2014 between 8AM and 1PM (AM appointment slot) which is one of the appointments you selected when you signed up.
We cannot guarantee that the engineer will/can call prior to the appointment which is why we advise that someone is available at the property to allow the engineer access.
uhohima
Newbie
Posts: 3
Registered: 31-03-2014

Re: Engineer appointment notification

Fab, thanks!