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Engineer appointment: Question #76738144

gollum
Grafter
Posts: 30
Registered: 30-07-2007

Engineer appointment: Question #76738144

I apologise for this but I am expecting an engineer Mon/Tue/Wed next week for a FTTC upgrade but have not been told when. I really would like to know which day to keep free given that I really do have to go to work. Given that it appears that the upgrade to 21C is scheduled for midnight Wed I am guessing that Thur might be the day but who can tell. Well actually you should be able to, so please let me in on the secret.
I asked Question #76738144 relating to this on the 5th given that I had not received the notification within the 24hr period stated in the original upgrade confirmation email, but have not yet received a reply.
Again apologies - I realise that this is not a formal support channel but I don't  want to have to take a complete weeks holiday. I am really excited at the prospect of fibre but .....
Cheers, Chris
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Engineer appointment: Question #76738144

Really sorry we've not notified you of the date of your installation. Our suppliers systems show a confirmed date of 12/11/2013 between 8am-1pm.
I'll update your open support ticket with this information on for you.
Chris Pettitt
Cloud Environments Engineer
gollum
Grafter
Posts: 30
Registered: 30-07-2007

Re: Engineer appointment: Question #76738144

Chris, Many thanks for such a speedy response. That is really helpful as I can now plan my week.
Cheers, Chris