Engineer No Show?

[#1]

No probs, they should be calling TBH so I'm going to pass that on

[#2]

Yep, all done, on Fibre now 

[#3]

@JamesU2002
I've just spoken with our suppliers and have provisionally booked a PM appointment for tomorrow.
I called and spoke with who I assume to be your partner and they said you'll let us know if you can't attend that.
Adam

[#4]

Hi Adam,
This should be fine.
Do we know why they didn't turn up yesterday?

[#5]

I'm still working to find that out, it seems to be related to the systems used to book engineers and not the engineers themselves.

[#6]

Coinicidence?
http://www.theregister.co.uk/2013/03/12/bt_missed_appointments/

[#7]

The phrase 'head in the sand' springs to mind.

[#8]

STILL NO SIGN OF THE ENGINEER. 
This is getting rather silly.

[#9]

Quote

This is getting rather silly.

Do bear in mind the timeslot is 1pm to 6pm for the engineer to arrive.
I'll be happy to jump on this again if there's any issues but there's still time for them to arrive in the booked slot.
Adam

[#10]

They cancelled at 5pm on Monday. So we'll see again.

[#11]

I've checked the notes on the order the appointment for today is still due to go ahead and there's no notes to indicate any problems.
I'd advise giving us a call straight away after 7pm as per this post in the event that they don't arrive but I sincerely hope they do: http://community.plus.net/forum/index.php/topic,112969.0.html

[#12]

Has been installed apparently.
However, there's a line fault, so he's apparently coming back tomorrow.

[#13]

Quote from: JamesU2002

Has been installed apparently. However, there's a line fault, so he's apparently coming back tomorrow.

Hi Plusnet,
Fibre was installed yesterday and works.
However, the BT engineer said there was a line fault (I believe it's outside rather than in the home), he said he'd come back between 8-10am today but nobody will be in.
Has BT informed you of this line fault Plusnet?
The engineer said we won't know my full possible speed until the line fault is fixed.
For my peace of mind is there anyway to track whether the line fault is fixed? Can Plusnet see the records?

[#14]

Quote

Has BT informed you of this line fault Plusnet?

No, nothing in the notes about a fault. I'm talking to BTW about this now.
EDIT:
I've confirmed that the engineer will need to come back today to do some work on your line. Its outside of your premises so they won't need you to be in.

Adam

[#15]

Saturday would be fine.
BUT he said he was coming back today between 8-10AM, but as I said nobody will probably be in.
So it depends if all the work is external to the property? He may well have already been, but I just won't know it.