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Engineer No Show?

JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Engineer No Show?

My install date is today for afternoon slot. What time does the engineer telephone?
54 REPLIES
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Engineer Call Time?

For me he rang about 30 mins before he turned up.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: Engineer Call Time?

Was this afternoon too?
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Engineer Call Time?

JamesU2002, it's standard procedure to telephone around 30 minutes before they call (whilst at the cabinet) - mine arrived within 20 minutes (in the morning)
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Engineer Call Time?

My opiontment was in the morning, he called around 8.45am and said would be about 20 mins depending on trafic and trafic is bad in the mornings where i live, He got here around 9.20am
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Engineer Call Time?

Hi JamesU2002,
Just to confirm that your engineer is booked in for you, there's no guideline as to when/if the engineer will call prior to the visit so you may be best going off other customers experience.
Let me know how your install goes.
Chris
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: Engineer Call Time?

Thanks Chris.
No sign or call yet. Will let you all know.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: Engineer Call Time?

Still no sign.
"I have a bad feeling about this".
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Engineer Call Time?

Hmmmm....everything is still scheduled in for you, we can't chase this up any further until the appointment time has ended.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: Engineer Call Time?

Is there anyone I can ring?
Engineer clearly not coming.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Engineer Call Time?

Hopefully the engineer will turn up, if not and you get to 6pm then it would be worth speaking with our provisioning team on 0800 432 0200 so they can chase this up.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: Engineer Call Time?

Starting to dial your number, no word from engineer.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: Engineer No Show?

Engineer didn't show.
Called Plusnet, apparently BT have put an "Unspecified Delay" on the install at 16:59.
No explanation why.
Everyone's in the dark about what happens next.
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Engineer No Show?

Quote from: JamesU2002
Called Plusnet, apparently BT have put an "Unspecified Delay" on the install at 16:59.

Snow, wind?
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: Engineer No Show?

Quote from: itsme

Snow, wind?

Very, very light snow and wind, If they use that as an excuse I'll be very, very annoyed!