Engineer No-Show 10/01/2013
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Engineer No-Show 10/01/2013
Engineer No-Show 10/01/2013
10-01-2013 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not to mention the disappointment at not having nice fast fibre broadband to use
Top marks to Shaun from Provisioning Team who is now trying to expedite a revised installation date. Now keeping everything crossed - Shaun we're relying on you !!
I'll post an update on this once I know more.
Re: Engineer No-Show 10/01/2013
10-01-2013 7:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Engineer No-Show 10/01/2013
10-01-2013 7:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's a not uncommon failing.
I suggest you add your "thoughts and suggestions" to this thread here: http://community.plus.net/forum/index.php/topic,109930.msg941771.html#msg941771
Note for example:
Quote from: _Adam_Walker_ However, in some cases a flag is placed against the order to indicate a delay, in some cases that delay can lead to the scheduled engineer visit not taking place so we're going to look at what processes we could perhaps put in place to nip those in the bud before the customer is impacted.
Re: Engineer No-Show 10/01/2013
10-01-2013 8:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HPsauce - thanks I will do that. A phone call or email would have been nice! (instead of the one I actually received, which said words to the effect of "everything's fine and the order will go through".
Re: Engineer No-Show 10/01/2013
11-01-2013 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to see that the install didn't go ahead, we're arranging an install for one of the dates you have provided us with and we'll confirm this with you shortly, we'll also make sure that you are not charged for any subscription until your services are active.
Chris
Re: Engineer No-Show 10/01/2013
11-01-2013 11:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Engineer No-Show 10/01/2013
11-01-2013 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just wanted to say - I do realise this isn't PlusNet's fault. It is very frustrating from a customer point of view, though.
Look forward to the revised install date.
Re: Engineer No-Show 10/01/2013
11-01-2013 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
fails to turn up, there's not much time left, unless your current provider can help!
Regards....Steven, Chigwell, Essex
Re: Engineer No-Show 10/01/2013
11-01-2013 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Engineer No-Show 10/01/2013
11-01-2013 1:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jim:quote
Re: Engineer No-Show 10/01/2013
11-01-2013 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It doesn't matter how long the order takes to complete once the order has actually been placed.
Re: Engineer No-Show 10/01/2013
11-01-2013 2:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Engineer No-Show 10/01/2013
11-01-2013 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We don't schedule accounts to cancel when we generate a MAC code but would monitor for the successful completion of an outbound order.
Re: Engineer No-Show 10/01/2013
11-01-2013 2:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Engineer No-Show 10/01/2013
11-01-2013 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: shalom2010 Well my point James is that when I got the MAC the provider I currently us, have a cancellation on my account, so if no engineer turns up, I would have no internet once the current provider switches off my connection! Or am I missing something here?
I would suggest your existing provider needs to read how OFCOM say it should work!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Engineer No-Show 10/01/2013