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Ending contract

bitemarx
Dabbler
Posts: 17
Registered: 17-09-2009

Ending contract

How do I find out if I'm on a one month contract? ALso, how do I end my contract with this company that seems to have no value for loyalty? :-)

5 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Ending contract

You can't have signed upon that basis; do you mean has my contract expired?

You should have had some e mail correspondence from PN prior to expiry, or possibly

phone call, unless you don't allow in your settings for marketing preferences.

 

Unfortunately PN choose not to show this vital info regards your contract within the My Account

settings; PN could do better, especially as details will often differ between BB & phone contact, if you have both.

 

All mine shows is ~

Service

Plusnet Unlimited (Contracted without Phone)

which is incorrect, as I have contract for both, but expiry dates would be handy to have.

Browni
Seasoned Champion
Posts: 1,509
Thanks: 425
Fixes: 35
Registered: 02-03-2016

Re: Ending contract

In the member centre go to account details->account summary

The values in the cost column will indicate if you are still under contract.

 

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Ending contract

Find your current product from https://www.plus.net/my.html?s=0&action=account_summary (where Browni pointed you to).

If the cost on cancellation is zero you are out of contract. E.g.

Member_Centre_Member_Centre_-_Plusnet_-_2016-10-16_12.42.40.png

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
bitemarx
Dabbler
Posts: 17
Registered: 17-09-2009

Re: Ending contract

Thank you all for your helpful replies.

 

I have numerous accounts on that page! Sad 

I would have called plusnet customer services but the wait times are moer than 30 mins!

Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Ending contract

Post a copy of the page and we'll try to interpret it for you.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)