Ending contract
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Ending contract
16-10-2016 11:04 AM
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How do I find out if I'm on a one month contract? ALso, how do I end my contract with this company that seems to have no value for loyalty? 🙂
Re: Ending contract
16-10-2016 11:44 AM - edited 16-10-2016 11:44 AM
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You can't have signed upon that basis; do you mean has my contract expired?
You should have had some e mail correspondence from PN prior to expiry, or possibly
phone call, unless you don't allow in your settings for marketing preferences.
Unfortunately PN choose not to show this vital info regards your contract within the My Account
settings; PN could do better, especially as details will often differ between BB & phone contact, if you have both.
All mine shows is ~
Service |
Plusnet Unlimited (Contracted without Phone) |
which is incorrect, as I have contract for both, but expiry dates would be handy to have.
Re: Ending contract
16-10-2016 12:09 PM
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In the member centre go to account details->account summary
The values in the cost column will indicate if you are still under contract.
Re: Ending contract
16-10-2016 12:44 PM
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Find your current product from https://www.plus.net/my.html?s=0&action=account_summary (where Browni pointed you to).
If the cost on cancellation is zero you are out of contract. E.g.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Ending contract
16-10-2016 7:56 PM
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Thank you all for your helpful replies.
I have numerous accounts on that page!
I would have called plusnet customer services but the wait times are moer than 30 mins!
Re: Ending contract
16-10-2016 9:21 PM
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Post a copy of the page and we'll try to interpret it for you.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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