End of contract, being moved to EE

[#1]

Is this our only option, we relied on our landline phone, which is going to be a digital phone from EE from now on.

Is EE any good?

Had a look at their web pages & it is bloody confusing.

Been very happy with Plusnet & even my email migration went reasonable well, unlike some others.

Is their router any good?

By for now

Bert

[#2]

No, you have other options

1. Find another isp who does provide both, Zen is highly rated.
2. Stay with PN as SOGEA and lose the landline.
3. Stay with PN and port the landline number to VOIP. This is easy to set up with either
a) new hardware to get your existing phones working
b) totally new hardware
c) no new hardware, have an app on your mobile phone and or get a voice mail via email.

It also depends on how you use your landline now, and do you want to make some small changes.

[#3]

@bertmay 

No, it is not your only option.

As you're near the end of your contract you can move to any ISP that offers both. For example, have a look at Zen Internet. Their router is highly regarded and has a buily in ATA and DECT Base station.

You can also stay with PN while moving your phone to a VOIP supplier. More work to start with but could be cheaper in the long run. An example is A&A

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

[#4]

@bertmay 

Be aware the Plusnet SMTP server : relay.plus.com has not yet migrated to Greenby, it is still operated by Plusnet.

I mention this as customers that close their Plusnet internet account appear to loose access to relay.plus.net
and hence can not send emails.  

Once relay.plus.net has migrated to Greenby's IPs this nasty got-ya should go away.
Time line for this to be resolved is unknown.

[#5]

[-Censored-] I was lead to believe I would continue with the email address from PN & greenby.

[#6]

@bertmay As the 'sales' team for BT/EE/PN is one and the same, it appears they have had instruction to be as devious as possible to keep customers inside the 'coral', but unfortunately, some of the 'guidance' they receive, is, shall we say 'questionable'.

[#7]

@bertmay 

My <domain>.plus.com accounts recently migrated to Greenby, but I am in the same situation
of being split across Greenby for the inbound mails and via Plusnet for the outbound.

Another got-ya is the password management is also split.
So I am not touching any of the email settings until relay.plus.com completes its migration to Greenby and is working.

[#8]

@bertmay if your email has migrated to Greenby then until relay.plus.net is migrated , just change your outgoings SMTP server to mail.plus.enmail.co 

[#9]

I just called plusnet & you are correct. I have to call plusnet on the change over day & he said they will talk me through what & have to change in Thunderbird & Greenby settings. Something like SMTP.mail.ee.

Does the email address have to change to something else? God what a pig of PN not to offer something simpler.

Bert

[#10]

As you can possible tell I am in my late 70's & not technical.

[#11]

@MisterW 

 just change your outgoings SMTP server to mail.plus.enmail.co 

I don't think that is correct it fails a DNS lookup, should it not be mail.plusnet.enmail.co 91.204.208.26

[#12]

Even mail.plusnet.enmail.co is dubious advice as this SMTP server has the Certificate of relay.plus.net
and so MS Outlook throws a Certificate error which has to be ignored to get a test email sent.

Can we do better than this and have a Greenby SMTP server with a matching Certificate ?

[#13]

@Dan_the_Van thanks for spotting that,. I copied from the SU thread so it must be wrong there.

@bertmay 

I just called plusnet & you are correct. I have to call plusnet on the change over day & he said they will talk me through what & have to change in Thunderbird & Greenby settings. Something like SMTP.mail.ee.

that sounds like complete rubbish! EE don't have an email facility!

[#14]

@MisterW  , @Dan_the_Van , @PhilipHeyes  I have been 'migrated' to Greenby, but am still successfully sending on the original PN outgoing settings?

[#15]

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@bertmay wrote:

Is this our only option, we relied on our landline phone, which is going to be a digital phone from EE from now on.

Is EE any good?

Had a look at their web pages & it is bloody confusing.

Been very happy with Plusnet & even my email migration went reasonable well, unlike some others.

Is their router any good?

By for now

Bert

---

As a router OK, if limited in the ports - there is only one wired out

As a phone system - dire.  I had to help fix two where the phone simply never worked and the users ended up with free wifi handsets instead.

It is also full pricing, likely a lot more than a third party VOIP would be.

However a third party VOIP means doing some work yourself on setting it up, EE is the only 'leave it to us' option.