Emails not coming through

[#1]

Hi,
Anybody having problems with receipt of emails. Nothing has come through at all this afternoon. I would have expected around 20 -30 emails.
Username - praethon. It's the emails to my PN hosted domain if anyone from PN is having a look.
Stuart

[#2]

Quote

Anybody having problems with receipt of emails

Yes, but my problem is that none of my mail is coming via Postini now.
Something seems to have gone wrong with the SPAM settings for my account. I've just looked at them and the web page says

Quote

Domain Email Blocked You cannot set your spam settings because email to this domain has been blocked To renable email to this domain, simply uncheck the option above labeled 'Block all incoming email to this domain' then click 'Update Settings' below

but there is NO tick in that box!
I cannot remember the last time I looked at "Manage My Mail" (it must have been many months ago).
At least I'm still getting some mail.

[#3]

Just checked my spam settings. The legacy account is blocked but my domain email isn't. So it looks like there is some problem with email. I'll wait a while and see if anyone else is having the problem. If not I'll raise a ticket.

[#4]

Hi there,
I can see what's happening, am just trying to figure out why it's happened. It could potentially be an unwanted side effect of the DNS updates that we made as part of the email database cleanup this morning.
Basically, the mail records for your domain are pointing to the mx.core's/mx.last's instead of Postini:

C:\Users\bpullen>nslookup -type=mx yourdomain.tld
Server:  ptn-cdns02.plus.net
Address:  212.159.6.10
Non-authoritative answer:
yourdomain.tld  MX preference = 20, mail exchanger = mx.last.plus.net
yourdomain.tld  MX preference = 10, mail exchanger = mx.core.plus.net

These servers aren't accepting messages sent to you though. Instead they're deferring it:

220 mx.core.plus.net ESMTP Exim Wed, 26 Nov 2008 20:48:53 +0000
ehlo cores
250-pih-sunmxcore17.plus.net Hello cores [80.229.150.170]
250-SIZE 104857600
250-8BITMIME
250-PIPELINING
250 HELP
mail from:<>
250 OK
rcpt to:<postmaster@yourdomain.tld>
451-Plusnet: Please route email according to MX record
451 (yourdomain.tld/80.229.xxx.xxx)

I'll escalate your ticket through to our Net-Ops guys now but it might not get picked up until tomorrow. Sorry this has happened.

[#5]

No worries, at least you have identified the problem. Thanks for your input Bob.

[#6]

Quote

Yes, but my problem is that none of my mail is coming via Postini now

I raised a ticket about this [number  27118008 ] and got the following response:

Quote

We have now moved away from Postini to Ironport, I have also refreshed the settings and all settings have been removed which should allow all emails through.

Have I missed the Service Status announcement about moving Free-Online mail accounts - I thought you were still moving "unused" accounts to IronPort?

[#7]

Quote from: pengyou

Quote Yes, but my problem is that none of my mail is coming via Postini now I raised a ticket about this [number  27118008 ] and got the following response:

Will take a look at the ticket now.

Quote

Quote We have now moved away from Postini to Ironport, I have also refreshed the settings and all settings have been removed which should allow all emails through. Have I missed the Service Status announcement about moving Free-Online mail accounts - I thought you were still moving "unused" accounts to IronPort?

No, in fact the first migration of active accounts in tomorrow morning. I'll make sure the agent that answered your ticket is up to date with the latest developments so as not to cause confusion in the future.

[#8]

Right, managed to get somebody to look into this. DNS is still pointing at the mx.cores & mx.lasts but the servers should now be accepting email on both of your accounts
We found another 32 accounts in a similar position and have fixed them too. Let me know if you have any further problems.

[#9]

Yep, it looks like mail is now coming though. However it is not being routed via Postini/Ironport. I presume there is still a problem that needs resolving and that this is just a temporary fix.

[#10]

Quote from: Bob

DNS is still pointing at the mx.cores & mx.lasts but the servers should now be accepting email

I'm getting mail OK. Will the DNS entries get updated when my Free-Online account is migrated to IronPort?

[#11]

My  Free-online has migrated, got live e-mails  but no spam to test on

[#12]

Quote from: praethon

Yep, it looks like mail is now coming though. However it is not being routed via Postini/Ironport. I presume there is still a problem that needs resolving and that this is just a temporary fix.

That's not a problem looking at your account as you have spam filtering switched off for your domain. We can't turn certain elements of IronPort's spam filtering off, so the only way to ensure there's no spam filtering on an account now is to have it bypass the IronPort boxes entirely.
@pengyou, the same applies to you too.

[#13]

Quote from: Bob

... you have spam filtering switched off for your domain. We can't turn certain elements of IronPort's spam filtering off, so the only way to ensure there's no spam filtering on an account now is to have it bypass the IronPort boxes entirely.

I'm disappointed to learn that there is no IronPort equivalent to the Edge Protection proved by Postini.
If I want to try using IronPort do I have to wait until you have finished migrating everyone else? Do I need to wait until the "Manage My Mail" page no longer has the Postini-related options displayed?
Although I am receiving mail, "Manage My Mail" still says my domains are blocked even though that option has NOT been selected.

Quote

Domain Email Blocked You cannot set your spam settings because email to this domain has been blocked To renable email to this domain, simply uncheck the option above labeled 'Block all incoming email to this domain' then click 'Update Settings' below

[#14]

If you have Spam Filtering on, Edge Protection on (not that that matters), Don't add [-SPAM-] to the subject line, Move to Inbox  shouldn't that effectively give you edge protection only?

[#15]

Quote from: jelv

If you have Spam Filtering on, Edge Protection on (not that that matters), Don't add [-SPAM-] to the subject line, Move to Inbox  shouldn't that effectively give you edge protection only?

I've changed my mail settings to do that and those changes got rid of the "Domain Email Blocked" message. Guess I'll just need to wait and see what happens now...
Update:
Found a new header in my mail (X-PN-Spam-Filtered: by PlusNet MXCore (v4.00)) but since DNS still points directly to mx.core/mx.last nothing else seems to have changed yet.