Posted this on ThinkBroadband Forum, but it didn't really attract the attention I was hoping for from any PlusNet staff member so I'll try again here...
I've been having a problem exchanging emails with the company that I recently bought my new PC from and this is making it difficult for them to provide me with the support I want. Is there any reason for cyberpowersystem.co.uk to be blocked by plusnet? Or can anyone think of any other reason why I might be having a problem?
I have only successfully received one email from them, Here are the headers:-
Return-path: <******@cyberpowersystem.co.uk>
Envelope-to: ******@******.free-online.co.uk
Delivery-date: Mon, 29 Dec 2008 13:59:19 +0000
Received: from [212.159.7.38] (helo=mx.ptn-ipin03.plus.net)
by fhw-sunmxcore03.plus.net with esmtp (PlusNet MXCore v2.00) id 1LHIeN-0003ZE-30
for ******@******.free-online.co.uk; Mon, 29 Dec 2008 13:59:19 +0000
Authentication-Results: mx.ptn-ipin03.plus.net; dkim=neutral (message not signed) header.i=none
Received-SPF: None identity=pra; client-ip=205.178.146.55;
receiver=mx.ptn-ipin03.plus.net;
envelope-from="******@cyberpowersystem.co.uk";
x-sender="&&&&&&@cyberpowersystem.co.uk";
x-conformance=sidf_compatible
Received-SPF: None identity=mailfrom; client-ip=205.178.146.55;
receiver=mx.ptn-ipin03.plus.net;
envelope-from="******@cyberpowersystem.co.uk";
x-sender="******@cyberpowersystem.co.uk";
x-conformance=sidf_compatible
Received-SPF: None identity=helo; client-ip=205.178.146.55;
receiver=mx.ptn-ipin03.plus.net;
envelope-from="******@cyberpowersystem.co.uk";
x-sender="postmaster@omr5.networksolutionsemail.com";
x-conformance=sidf_compatible
X-SBRS: 2.7
X-SLBL-Result: SAFE-LISTED
X-IronPort-AV: E=McAfee;i="5300,2777,5477"; a="10075088"
X-IronPort-AV: E=Sophos;i="4.36,295,1228089600";
d="scan'208,217";a="10075088"
Received: from omr5.networksolutionsemail.com ([205.178.146.55])
by mx.ptn-ipin03.plus.net with ESMTP; 29 Dec 2008 13:59:18 +0000
Received: from mail.networksolutionsemail.com (ns-omr5.mgt.netsol.com [10.49.6.68])
by omr5.networksolutionsemail.com (8.13.6/8.13.6) with SMTP id mBTDxHLF025461
for <******@******.free-online.co.uk>; Mon, 29 Dec 2008 08:59:17 -0500
Received: (qmail 6223 invoked by uid 78); 29 Dec 2008 13:59:16 -0000
Received: from unknown (HELO ******) (******@cyberpowersystem.co.uk@88.96.126.230)
by ns-omr5.lb.hosting.dc2.netsol.com with SMTP; 29 Dec 2008 13:59:16 -0000
Message-ID: <EB55B991DD2943918ABD6CAACB9CA11E@******>
From: "******" <******@cyberpowersystem.co.uk>
To: "Rob Allen" <******@******.free-online.co.uk>
References: <FEF7418724F246E987E623B1D54CEA36@******>
Date: Mon, 29 Dec 2008 13:59:19 -0000
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_009F_01C969BD.A50D56A0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5512
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579
X-pn-pstn: Spam 0
I have created an alias specifically to receive emails from cyberpower. I have added cyberpowersystem.co.uk to my white list. I always get spam marked as [SPAM] and moved to my inbox for manual deletion - I'm paranoid like that. Although I have discard obvious spam set to ON, according to my understanding of the rules that shouldn't affect these particular emails. I also have the spam filter set to the least aggressive level.
Not sure I like the idea of turning all spam protection off just to test out a theory. Is there any other way of determining where the problem could lie?
Don't know if it makes a difference, but my plusnet email address is in the free-online.co.uk domain.
