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Email not working?

EmpireCad
Grafter
Posts: 91
Registered: ‎19-04-2008

Email not working?

Waiting for an email from a website I've just registered with for a free Guest Book on my website.  When I send/receive I sometimes (but not always) get a request to enter my email ID and password.  Nothing arriving.  Also tried sending myself an email – nothing.  Service status says all OK.  Anyone else having problems?
Damn me!  The activation code email has just arrived...but not my own to myself.
What's up? Huh
PS hope this is the right place to post re email problems.  Doesn't seem to be anywhere else appropriate since the re-jig of threads on the Community. Undecided
13 REPLIES
puddy
Grafter
Posts: 1,571
Registered: ‎10-06-2007

Just reported e-mail down

Plusnet are having problems with e-mail
Can log in to send and receive but no e-mail coming through
Reported 5 min ago 15:03
Puddy
Moderator
Moderator
Posts: 27,187
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Registered: ‎14-04-2007

Re: Just reported e-mail down

Webmail's down Angry
Did you phone it in Puddy?

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Moderator
Moderator
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Registered: ‎14-04-2007

Re: Just reported e-mail down

There's another thread started on same subject. Maybe a Mod can merge.
Noticed there's a service status up now. Smiley

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Email not working?

Merged
http://usertools.plus.net/status/archive/1241275765.htm
Quote
Emails Delays (56393) - NEW
Email
Posted on: Saturday 2 May 2009, 15:49
Our networks team are currently investigating a problem with our email servers. Due to the nature of the problem some customers may experience delays with both sending and receiving emails. No emails will be lost as a result of this, as they will simply be queued for delivery once the problem has been rectified.
Please accept our apologies for the inconvenience.
Kind Regards,
Jonathan Whiting
Customer Support
Bookman
Grafter
Posts: 269
Registered: ‎02-08-2007

Re: Email not working?

It won't let me in and tells me to set a new password. 
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Email not working?

Just checked - webmail OK but Outlook could flagged up a password request on one mailbox only - others were OK
Community Veteran
Posts: 18,861
Thanks: 283
Registered: ‎12-08-2007

Re: Email not working?

Half an hour ago my email and web were both down.  just tried again and everything seems back to normal.
Moderator
Moderator
Posts: 18,498
Thanks: 2,850
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Registered: ‎06-04-2007

Re: Email not working?

Actually, I've noticed over the last week or so that random mail boxes would be requested for their passwords. Using Outlook 2007.
It's inconvenient but never thought it could be a problem PN's end - just thought it was a quirk with Outlook  Roll eyes

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Email not working?

Just found creating new mailboxes maybe borked at the moment.
I created one called 'iphonetest' and trying to log in via webmail tells me "ERROR: Connection dropped by IMAP server."
SW.
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Highlighted
Community Veteran
Posts: 19,102
Thanks: 443
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Registered: ‎31-08-2007

Re: Email not working?

Deleted - wrong thread.
Community Gaffer
Community Gaffer
Posts: 13,541
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Registered: ‎04-04-2007

Re: Email not working?

Quote from: godsell4
Just found creating new mailboxes maybe borked at the moment.
I created one called 'iphonetest' and trying to log in via webmail tells me "ERROR: Connection dropped by IMAP server."

Is it working now, and did you allow 30 minutes for it to be setup before trying to login to Webmail?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Email not working?

I set up that mailbox 2 or 3 days ago. Just tried to login via webmail, still not working. Sad
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Community Gaffer
Community Gaffer
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Registered: ‎04-04-2007

Re: Email not working?

I've managed to replicate the problem here so I'll get it raised internally (ref:56399). In the meantime, send an email to the new mailbox and that should sort it out.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵