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Email not being received
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Email not being received
30-08-2007 12:29 PM
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Hi,
For several months all my Husband and I have been recieving on our e-mail accounts has been spam e-mail.
The only exception has been payment notifications from yourselves.
We have checked all settings on our account, and no matter what we do it does not make a bit of difference, all we are receiving is spam
This is getting frustrating as we know e-mails have been sent to us and are not being received
Can you please help
Many thanks
Cheers Julie
For several months all my Husband and I have been recieving on our e-mail accounts has been spam e-mail.
The only exception has been payment notifications from yourselves.
We have checked all settings on our account, and no matter what we do it does not make a bit of difference, all we are receiving is spam
This is getting frustrating as we know e-mails have been sent to us and are not being received
Can you please help
Many thanks
Cheers Julie
Message 1 of 5
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4 REPLIES 4
Re: Email not being received
30-08-2007 12:50 PM
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HI,
Thanks for the reply, yes I do know which addresses the e-mails were being sent to and as far as the catch-all is concerned it has been on and off it does not make any difference, nothing gets delivered.
There is no re-direct on the mailboxes in question
Thanks again for the reply, I have tried everything we are really getting cheesed off with this, maybe we are missing something but the mails are just not getting through.
Thanks for the reply, yes I do know which addresses the e-mails were being sent to and as far as the catch-all is concerned it has been on and off it does not make any difference, nothing gets delivered.
There is no re-direct on the mailboxes in question
Thanks again for the reply, I have tried everything we are really getting cheesed off with this, maybe we are missing something but the mails are just not getting through.
Message 2 of 5
(407 Views)
Re: Email not being received
30-08-2007 1:13 PM
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Hi,
There are no alias, we have aready sent test e-mails with catch all on and off
A friend has been sending mails as well nothing is arriving.
I have been with plusnet for over 5 years and never known this to happen..
thanks again for trying to help
There are no alias, we have aready sent test e-mails with catch all on and off
A friend has been sending mails as well nothing is arriving.
I have been with plusnet for over 5 years and never known this to happen..
thanks again for trying to help
Message 3 of 5
(407 Views)
Re: Email not being received
30-08-2007 1:34 PM
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Hi
Ok thanks again for the help, I will go and put in a ticket now
Cheers
Julie
Ok thanks again for the help, I will go and put in a ticket now
Cheers
Julie
Message 4 of 5
(407 Views)
Re: Email not being received
30-08-2007 1:55 PM
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Hi again
ticket has now gone in ID: 22724304
Lets hope they can sort this one out soon its been a long time since I need to use support
ticket has now gone in ID: 22724304
Lets hope they can sort this one out soon its been a long time since I need to use support
Message 5 of 5
(407 Views)
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