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Email not being received

Julie
Grafter
Posts: 791
Registered: 28-07-2007

Email not being received

Hi,
For several months all my Husband and I have been recieving on our e-mail accounts has been spam e-mail.
The only exception has been payment notifications from yourselves.
We have checked all settings on our account, and no matter what we do it does not make a bit of difference, all we are receiving is spam
This is getting frustrating as we know e-mails have been sent to us and are not being received
Can you please help
Many thanks
Cheers Julie
4 REPLIES
Julie
Grafter
Posts: 791
Registered: 28-07-2007

Re: Email not being received

HI,
Thanks for the reply, yes I do know which addresses the e-mails were being sent to and as far as the catch-all is concerned it has been on and off it does not make any difference, nothing gets delivered.
There is no re-direct on the mailboxes in question
Thanks again for the reply, I have tried everything we are really getting cheesed off with this, maybe we are missing something but the mails are just not getting through.
Julie
Grafter
Posts: 791
Registered: 28-07-2007

Re: Email not being received

Hi,
There are no alias, we have aready sent test e-mails with catch all on and off
A friend has been sending mails as well nothing is arriving.
I have been with plusnet for over 5 years and never known this to happen.. Roll eyes
thanks again for trying to help Smiley
Julie
Grafter
Posts: 791
Registered: 28-07-2007

Re: Email not being received

Hi
Ok thanks again for the help, I will go and put in a ticket now
Cheers
Julie
Julie
Grafter
Posts: 791
Registered: 28-07-2007

Re: Email not being received

Hi again
ticket has now gone in ID: 22724304
Lets hope they can sort this one out soon its been a long time since I need to use support  Smiley