Echat

[#1]

i have a ticket in at the moment regarding the failure of my new(about a week old) bt openreach box.
one of the responses says 'Echat advises that this fault has been linked to a common fault.'
where do i find this 'Echat' then?, i'd like to read it.

[#2]

https://www.btwholesale.com/pages/static/echat.html but you will probably need to create a security exception to see it