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Early connection possible?

haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Early connection possible?

My modem has been syncing since we moved in, only PPP auth is failing - is it possible for my new plusnet account to be activated on the off chance my line is physically connected to the correct DSLAM? About to throw the 3G dongle into the sea!
9 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: Early connection possible?

Only if BT have signed off on it, give them a call and find out.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Early connection possible?

Are plusnet staff able to see if my modem's auth requests are hitting their servers?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Early connection possible?

they are
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Early connection possible?

Hi there,
The order has not completed yet, it is scheduled to complete on Wednesday 21st, if it completes prior to that we'll activate your broadband and let you know.
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Early connection possible?

It was worth a shot, thanks guys
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Early connection possible?

Just to let you know your order is now complete so you should be able to connect.
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Early connection possible?

Oh, that's better! Thanks. Can I get my upload speed uncapped too?
Plusnet Help Team
Plusnet Help Team
Posts: 13,668
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Early connection possible?

Quote
Can I get my upload speed uncapped too?

Sure, I've just raised an order for that to be done tomorrow for you Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Early connection possible?

Thanks Adam