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Early activation

reece251
Grafter
Posts: 155
Registered: 19-03-2013

Early activation

I've seen some people have their activation day brought forward. Is this possible for me I was told that my go live date was April the 16th but now it's been confirmed as the 17th
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Early activation

Hi,
the order is still due for the 16th. We're aware of an existing issue that means you'll have been sent an email stating the 17th, it's a known issue so please ignore that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Early activation

Hi thanks for that info. Is there any chance I can be activated earlier than that if I ask extra nicely or is that out of your control
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Early activation

I'm afraid there's nothing we can do to bring the order forward, if we tried it'd likely end up moving the date further away than closer.