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Early activation?

umdinga
Dabbler
Posts: 14
Registered: ‎01-02-2013

Early activation?

Hi
I received my broadband router a few days ago and plugged it all in to check it was working ahead of the activation date of 5th Feb.  The green broadband light is now solid and I think it may be ready to use.  Could it be activated now? 
It is a new line with no former broadband providers so should be good to use.  Do I need to do anything else or should it automatically connect?Huh
I would like to be able to use it over the weekend
Thanks for the help
15 REPLIES
koan1011
Dabbler
Posts: 12
Registered: ‎01-02-2013

Re: Early activation?

I'd be interested to know the answer to this post as I'm in a similar position.
I've just had a new line installed, no previous BB, have brought a new router but not tried it yet.
Is the BB date due to billing or to infrastructure needing to be installed?
P.s. Have you tried this link to see how your BB is going?
https://portal.plus.net/my.html?action=adsl_status
Moderator
Moderator
Posts: 27,082
Thanks: 1,795
Fixes: 145
Registered: ‎14-04-2007

Re: Early activation?

It's possible to ring Plusnet CSC on 0800 432 0200 and ask for an early activation of your account.
If they are able to do so billing will start from that point and Plusnet will not be able to raise a fault with BT until the official activation date.
If you have a Plusnet supplied router it should connect in about 15 minutes from activation. If not it would need configuring with username and password.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

umdinga
Dabbler
Posts: 14
Registered: ‎01-02-2013

Re: Early activation?

Just contacted customer services and they said 'no we'll send you a text message when it is activated next week'.
I explained the broadband light was on solid and would it be possible to activate it but just got a straight no.
Fair enough if the line is not ready but I got the impression it would be too much effort to check properly
Moderator
Moderator
Posts: 27,082
Thanks: 1,795
Fixes: 145
Registered: ‎14-04-2007

Re: Early activation?

If BT haven't yet set up the routing to Plusnet then It can't be activated.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Early activation?

Have look in the router event log. Are there entries this?
<38> Jan 24 09:30:29 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:43 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:44 PPP CHAP Receive challenge from rhost THN-AG1 (Internet)
<38> Jan 24 09:30:46 PPP CHAP Receive success (Internet)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Early activation?

If you give our Support Team a call, they will take a look on our suppliers systems to see if your order has 'Complete', if so, your broadband can be activated.
If your order is still in a  'Committed' state, we can still activate your account from our end, we don't do this as your billing would start to take effect when you aren't able to use broadband yet.
If you've added a mobile number to your account, you should receive a text message once everything is ready Smiley
Chris Pettitt
Cloud Environments Engineer
umdinga
Dabbler
Posts: 14
Registered: ‎01-02-2013

Re: Early activation?

Quote from: jelv
Have look in the router event log. Are there entries this?
<38> Jan 24 09:30:29 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:43 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:44 PPP CHAP Receive challenge from rhost THN-AG1 (Internet)
<38> Jan 24 09:30:46 PPP CHAP Receive success (Internet)


Where would I find the router event logHuh
mushy
Grafter
Posts: 182
Registered: ‎16-10-2012

Re: Early activation?

Assuming you are using the 582n,
Log in to router 192.168.1.254 in browser
Click Technical Gateway on left hand side
Click on Event Logs
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Early activation?

@umdinga
I've just activated the account now for you.
@koan1011
I can see that your's is already active.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
koan1011
Dabbler
Posts: 12
Registered: ‎01-02-2013

Re: Early activation?

Does that mean I can set up my router?
Thanks for the info.
P.s. It is a 3rd party router BTW.
dick:quote
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Early activation?

Hi there,
It certainly does - you'll need to add your username and password manually though as it's a third party router. Username will be the username you selected for your account with the connection realm at the end, so will look something like username@plusdsl.net (that should be the correct realm, just remember to replace 'username' with your own username Smiley )
The password will be the one you use to log in to our website and manage your account.
Hope that helps, please let us know if there's anything else you need - hope it all works well for you!
koan1011
Dabbler
Posts: 12
Registered: ‎01-02-2013

Re: Early activation?

Thanks very much.
Will give it a go.
Cheers.
dick:quote
koan1011
Dabbler
Posts: 12
Registered: ‎01-02-2013

Re: Early activation?

Just tried to set up the router but the ADSL light isn't on.
Sad
Looks like line isn't set up.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Early activation?

Ah sorry didn't realise the order was placed on the 31st, it's due to complete on the 7th for you.