Early activation?
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Early activation?
01-02-2013 5:03 PM
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I received my broadband router a few days ago and plugged it all in to check it was working ahead of the activation date of 5th Feb. The green broadband light is now solid and I think it may be ready to use. Could it be activated now?
It is a new line with no former broadband providers so should be good to use. Do I need to do anything else or should it automatically connect?
I would like to be able to use it over the weekend
Thanks for the help
Re: Early activation?
01-02-2013 5:40 PM
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I've just had a new line installed, no previous BB, have brought a new router but not tried it yet.
Is the BB date due to billing or to infrastructure needing to be installed?
P.s. Have you tried this link to see how your BB is going?
https://portal.plus.net/my.html?action=adsl_status
Re: Early activation?
01-02-2013 8:39 PM
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If they are able to do so billing will start from that point and Plusnet will not be able to raise a fault with BT until the official activation date.
If you have a Plusnet supplied router it should connect in about 15 minutes from activation. If not it would need configuring with username and password.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Early activation?
02-02-2013 9:35 AM
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I explained the broadband light was on solid and would it be possible to activate it but just got a straight no.
Fair enough if the line is not ready but I got the impression it would be too much effort to check properly
Re: Early activation?
02-02-2013 8:01 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Early activation?
02-02-2013 10:57 PM
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<38> Jan 24 09:30:29 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:43 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:44 PPP CHAP Receive challenge from rhost THN-AG1 (Internet)
<38> Jan 24 09:30:46 PPP CHAP Receive success (Internet)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Early activation?
03-02-2013 12:05 PM
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If your order is still in a 'Committed' state, we can still activate your account from our end, we don't do this as your billing would start to take effect when you aren't able to use broadband yet.
If you've added a mobile number to your account, you should receive a text message once everything is ready
Re: Early activation?
03-02-2013 1:57 PM
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Quote from: jelv Have look in the router event log. Are there entries this?
<38> Jan 24 09:30:29 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:43 PPP CHAP Receive challenge from rhost bras-red13.sl (Internet)
<38> Jan 24 09:30:44 PPP CHAP Receive challenge from rhost THN-AG1 (Internet)
<38> Jan 24 09:30:46 PPP CHAP Receive success (Internet)
Where would I find the router event log???
Re: Early activation?
03-02-2013 2:03 PM
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Log in to router 192.168.1.254 in browser
Click Technical Gateway on left hand side
Click on Event Logs
Re: Early activation?
04-02-2013 1:17 PM
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Re: Early activation?
04-02-2013 3:23 PM
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Thanks for the info.
P.s. It is a 3rd party router BTW.
dick:quote
Re: Early activation?
04-02-2013 4:35 PM
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It certainly does - you'll need to add your username and password manually though as it's a third party router. Username will be the username you selected for your account with the connection realm at the end, so will look something like username@plusdsl.net (that should be the correct realm, just remember to replace 'username' with your own username )
The password will be the one you use to log in to our website and manage your account.
Hope that helps, please let us know if there's anything else you need - hope it all works well for you!
Re: Early activation?
04-02-2013 4:40 PM
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Will give it a go.
Cheers.
dick:quote
Re: Early activation?
04-02-2013 4:54 PM
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Looks like line isn't set up.
Re: Early activation?
04-02-2013 5:24 PM
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