Early activation - auto detect at plusnet end
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Early activation - auto detect at plusnet end
11-08-2014 10:18 PM
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My broadbands not due until tuesday next week BTW, so no need to check my account yet!
Thanks
Martin
Re: Early activation - auto detect at plusnet end
12-08-2014 10:27 AM
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At present, the activation of an account relies on what's known as a KCI, this is a report from our supplier that indicates an order has been completed which then allows the automated system to carry out the necessary work on an account such as pushing it active.
If for any reason your line is activated and we don't get the KCI through to activate your account, you should be able to give our support team a quick call to get this activated for you. Alternatively, if this is between 9am and 4pm (to allow a buffer if we're busy) then you could post in the forums to have this picked up before 5:30pm.
Re: Early activation - auto detect at plusnet end
13-08-2014 7:14 PM
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Just got modem today (apologies the do not touch before activation date label mysteriously fell off!)
Anyway the line syncs and bt_test_user@plusdsl.net connects just fine, so it would appear everything is ready apart from account. If you could activate martinwarby that would be great
I appreciate that you are unable to raise faults with BT or give much support until the activation date, I also appreciate I will be charged from today and not the activation date
Thanks
Martin
Re: Early activation - auto detect at plusnet end
13-08-2014 7:53 PM
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I'd just fire it up and see if it works. The worse than you'll need to do is to do a factory reset on the router.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Early activation - auto detect at plusnet end
13-08-2014 8:02 PM
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The reason being that plusnet don't mark the account in their database so authentication fails. This is basically because BT Wholesale haven't marked it as complete.
Martin
Re: Early activation - auto detect at plusnet end
13-08-2014 8:08 PM
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You never know when these things happen. The automated process might kick this into life just after midnight.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Early activation - auto detect at plusnet end
13-08-2014 8:15 PM
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Re: Early activation - auto detect at plusnet end
13-08-2014 8:25 PM
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Martin
Re: Early activation - auto detect at plusnet end
14-08-2014 12:29 PM
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Thanks
Martin
Re: Early activation - auto detect at plusnet end
14-08-2014 12:54 PM
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Re: Early activation - auto detect at plusnet end
14-08-2014 1:03 PM
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Martin
Re: Early activation - auto detect at plusnet end
14-08-2014 1:18 PM
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Re: Early activation - auto detect at plusnet end
14-08-2014 1:26 PM
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Re: Early activation - auto detect at plusnet end
14-08-2014 2:07 PM
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Thanks for your help
Martin
Re: Early activation - auto detect at plusnet end
14-08-2014 4:05 PM
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Martin
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