Early activation? Help please !
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Early activation? Help please !
02-12-2011 6:20 PM
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I ordered broadband and line rental from plus net a couple of weeks ago and was told on the phone I would have phone working by Monday just gone and broadband by today . I then received text messages a couple of days ago saying my phone was active but broadband would be activated 7/12. I phoned plusnet to advise I had been told it would be Friday latest and I had received router and all the lightts are green apart from internet, but was told nothing could be done until 7/12 .
I have read other posts on here who have had broadband activated early, that all it means is that there is no support for those few days . Is there any way mine could be activated early? As I am really struggling without it !
many thanks in advance
Rachael
Re: Early activation? Help please !
02-12-2011 7:08 PM
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It's up to you whether you want to take the risk of being charged for something that doesn't work.
David
Re: Early activation? Help please !
02-12-2011 7:15 PM
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I hope that helps.
Re: Early activation? Help please !
03-12-2011 8:58 AM
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You would be better off loging in to your plus.net account online and submiting a support ticket asking them to activate you early. When i did this i was activated in under 2 hours.
dick:quote
Re: Early activation? Help please !
05-12-2011 8:30 AM
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If the broadband light on your router goes solid green then we can try to activate it early for you. Give us a shout if you want us to do that.
Jojo
Re: Early activation? Help please !
06-12-2011 12:15 AM
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yes the light is solid green on the router, it has been solid green for a while now, if you could activate it early it would absolutely brilliant!!
thanks in advance!
Thanks guys for all the replies
Re: Early activation? Help please !
06-12-2011 10:10 AM
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Re: Early activation? Help please !
06-12-2011 10:22 AM
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The Internet light is still off on the router. When I try to sign in I get the "Authentication failed" message. Is there anything else I can try?
thanks for your time.
R
Re: Early activation? Help please !
06-12-2011 11:38 AM
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Just to let you know I reset the router and everything seems to be up and running! Thanks for all your help.
Rachael
Re: Early activation? Help please !
06-12-2011 4:32 PM
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Re: Early activation? Help please !
05-03-2015 5:22 PM
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A 'Live Chat' on the Plusnet website gave the advice that I needed to wait for line to be activated but that seems to conflict with advice on here which states if there's a solid broadband light activation can be pushed forward?
Any advice? Have had to wait over a month without broadband due to the phone line activation being delayed.
Thank you
Re: Early activation? Help please !
14-06-2017 7:45 PM
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