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Early Migration?

GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Early Migration?

Hi guys,
Due to migrate from o2 to Plusnet tomorrow, however the o2 broadband appears to have "died" router shows "Connecting...." Router has been rebooted etc
I'm thinking somehow it's been done early however the Plusnet connection doesn't appear to have been activated as it's not due until tomorrow, on hold to CS now but with 126 calls in the queue I'm not holding holding my breath for an answer anytime soon.
Any ideas or anything I can do to get it manually activated?
Cheers!
Mark
11 REPLIES
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Early Migration?

Just an update, spoke to CS who said they couldn't see the order, and we'd have to wait (We now have no connection) The broadband light is solid green and the error is authentication failed, the guy confirmed that the username was not activated, but said he wouldn't activate it manually and couldn't tell me why.
So basically we're now left with no connection at all until whenever BT decided to let PN know they've done the order, not a very good first impression guys Sad
Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: Early Migration?

...or one of the DC guys spots it tomorrow.

Customer and Forum Moderator.

GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Early Migration?

Hopefully, not too much of an issue as i'm at a friends right now and wont be back until tomorrow evening anyway, I just would have preferred a more useful answer from CS after being on hold for nearly an hour haha!
myredhotcar
Grafter
Posts: 457
Registered: 06-11-2013

Re: Early Migration?

126 calls in the queue broken down:
20 people trying to get online using their Facebook credentials
30 people who want help with Microsoft Word/Firefox/Gardens of Time etc
28 people phoning because their router doesn't show up abroad
1 confused person who just wants pizza
1 upset person who has pizza inside the PC
8 people who will get through and realise they are phoning the wrong ISP
38 unspecified
Use the forums!  Wink
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Early Migration?


Haha I usually would, But I knew there would be no staff about at this time of night so thought i'd give calling a try, just left it on loudspeaker anyway Wink
adie:quote
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Early Migration?

I can see that you're online now, it looks as though the password that was being typed into the router was incorrect which was the reason you were unable to authenticate.
Please do let us know if we can be of any further help.
Chris Pettitt
Cloud Environments Engineer
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Early Migration?

Cheers Chris, all up an running now.
Strange though I'm confident the password was correct, and it came online at some point when I wasn't even in the house, but just glad it's working now anyway.
Mark.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Early Migration?

No worries at all - as I say though, let us know if we can be of any further assistance.
Chris Pettitt
Cloud Environments Engineer
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Early Migration?

Well since you asked  Grin
Would it be possible to get the upload cap removed? Or we I have wait until the DLM period is over, Not sure if 1 disconnect (I assume it will need to resync) would affect this?
Cheers
Mark
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Early Migration?

No problem Mark.
I've got that order placed that should complete by tomorrow morning for you.
Chris Pettitt
Cloud Environments Engineer
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Early Migration?

Nice one. Cheers Chris Smiley