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Early Connection

katy1950
Newbie
Posts: 3
Registered: ‎30-03-2011

Early Connection

hi i'v just had new phone line and i'm waiting for my broadband to be connected its due on 4th of april but my dsl light on router is green and im connected to the exchange at 8128 and 448 so alls good there just wont let me connect yet...so any chance of it earlier than the 4th preferably with interleaving switched off Smiley thanks
6 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Early Connection

Hi katy1950,
can possibly get it on but can't change any settings. As the order is not complete with our suppliers then we cannot raise any faults/orders against it. If I manually activate it I cannot guarantee that it will work (although it normally does) and this will also start your billing process whether or not you can connect. Are you happy for me to go ahead with that?
Jojo Smiley
katy1950
Newbie
Posts: 3
Registered: ‎30-03-2011

Re: Early Connection

Yes thanks that would be great Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Early Connection

Ok, just make sure you have your details correctly set in your router.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Early Connection

Should be all good now Smiley
katy1950
Newbie
Posts: 3
Registered: ‎30-03-2011

Re: Early Connection

thanks a lot jo its working,,,much appreciated
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Early Connection

Aw fab,
Welcome to Plusnet Smiley