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Early Activation

joshlewandowski
Newbie
Posts: 1
Registered: 30-03-2015

Early Activation

Hi, Is there any way I can get activated early? I have seen a couple of posts and it seems do-able if the broadband light is green, I have tried phoning but cant get through, any help would be great, cheers, Josh
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Early Activation

Hi  joshlewandowski,
I can see you've spoken to someone about 5 minutes after posting.
Hope the connection is working fine for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
seatac
Newbie
Posts: 3
Registered: 02-04-2015

Re: Early Activation

Sorry to hijack. Have the same situation, router is showing all green. Can someone please check if my line has been activated?
Thanks
Graham
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Early Activation

You're accounts not showing as live on the BT side. As long as you are aware you will be billed from today and that we can't raise faults (should we need to) until the official completion date, I'd be happy to enable the account for you now.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
seatac
Newbie
Posts: 3
Registered: 02-04-2015

Re: Early Activation

Hi Tony
thanks for looking at this and yes, please action ASAP
Cheers
Graham
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Early Activation

The account's been activated. If you aren't using one of our routers, remember you'll need the realm at the end of the username ( normally @plusdsl.net). If you are using one of our routers, TR69 should automatically set everything up for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
seatac
Newbie
Posts: 3
Registered: 02-04-2015

Re: Early Activation

Thanks Tony