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Early Activation

dj981
Newbie
Posts: 6
Registered: 10-02-2014

Early Activation

Hi guys,
My router has a solid green light but no connection yet, so I'm not sure if I need an engineer visit or just a remote activation?
anyway my go live date is the 12/02, but I need my broadband for work so would be really appreciated if someone could activate today or tomorrow please?  Cool
Cheers,
8 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Early Activation

In the gold old days of DIY 512k IPstream[2001] they could but not any more.  They won't until openretch sign off on the job telling them it is active.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Moderator
Moderator
Posts: 26,544
Thanks: 1,542
Fixes: 101
Registered: 14-04-2007

Re: Early Activation

Hopefully PN will check the status of the order and activate your account if possible.

Customer and Forum Moderator.

dj981
Newbie
Posts: 6
Registered: 10-02-2014

Re: Early Activation

Thanks for replying guys, any help appreciated!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Early Activation

Hi dj981,
I've just checked on the order and can see that an engineer is still required which has been booked in for 12/02/2014 - AM slot. The order won't complete until this has been completed I'm afraid.
Chris Pettitt
Cloud Environments Engineer
dj981
Newbie
Posts: 6
Registered: 10-02-2014

Re: Early Activation

Thanks for checking Chris!  Cool
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Early Activation

@dj981
I've just activated the account but as Chris says it's unlikely you'll be able to connect until after the engineer visit.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dj981
Newbie
Posts: 6
Registered: 10-02-2014

Re: Early Activation

Ah cool thanks, just got an email saying the engineer is coming today but I'm guessing that's why? Nice one thanks.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Early Activation

A turn up for the books if BTOpenreach engineer(s) are 2 days early Roll eyes