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ERROR: The account has no invoice in Failed Billing

FIXED
ricky00130
Hooked
Posts: 9
Registered: 12-04-2016

ERROR: The account has no invoice in Failed Billing

Most sites work fine but there is a few that shows this error 

ERROR: The account has no invoice in Failed Billing

image of how it looks like https://gyazo.com/1377ead7796de030ff01a17f6975c29e

 

This is one of the sites that shows this problem

http://store.nintendo.co.uk/amiibo/the-legend-of-zelda-collection.list?widget_id=131648

 

I've never had so many problems with previous providers, 2 broadband problems within a year and now this. Fix your [-Censored-] plusnet.

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

Sorry to hear you're having problems.

I've seen this a few times, the fix is usually to disable and re-enable your account. I've just done that for you now.

Can you let me know how you get on?


Thanks,

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ricky00130
Hooked
Posts: 9
Registered: 12-04-2016

Re: ERROR: The account has no invoice in Failed Billing

I've restarted my browser and the problem still shows. Do I need to reboot my broadband?

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

Fix

Yeah, it's worth rebooting the router.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TerryBrown
Newbie
Posts: 1
Registered: 18-06-2017

Re: ERROR: The account has no invoice in Failed Billing

re booting my router having no effect on this problem. It's now a big problem as 4 days in and 3 session with PS support and no change - seriously slowing down my ability to work from home. Browsing the forums shows this has been a problem with PS for many years. If PS cannot fix this then I'm moving to a more reliable provider - soon.

Plusnet Help Team
Plusnet Help Team
Posts: 4,029
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: ERROR: The account has no invoice in Failed Billing

Sorry to hear that, are you still experiencing problems with this today? Is it happening on any particular sites, or intermittently across any sites?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team