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ERROR: The account has no invoice in Failed Billing and Restricted Territory

EveF1
Newbie
Posts: 1
Registered: 2 weeks ago

ERROR: The account has no invoice in Failed Billing and Restricted Territory

I am receiving the following error message on multiple devices 'The account has no invoice in Failed Billing'.

We have also had a 'Restricted Territory' message appear when trying to place bets on Paddy Power (couldn't place the bet and the horse won!!! - not happy)

 

Any idea on how to fix the problems, yes we have tried turning it off and on!

We have also messaged Plusnet direct and not received a response and tried calling last night and was on hold for 2 hours!

 

 

 

 

2 REPLIES
Browni
Seasoned Champion
Posts: 1,520
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: ERROR: The account has no invoice in Failed Billing and Restricted Territory

Try switching the router off for 65 minutes.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Superuser
Superuser
Posts: 10,014
Thanks: 1,545
Fixes: 19
Registered: 22-08-2007

Re: ERROR: The account has no invoice in Failed Billing and Restricted Territory

Hi Eve,

A warm welcome to the forums.

The account has no invoice in failed billing.

This error condition is being seen where either payment on the account is over due or (where a dynamic IP address is in use) a previous user of your current IP address (in the last 7 days) has an account payment which is over due.

If you have an over due payment then to resolve this issue you need to attend to the over due bill. If you do not have an over due payment, you need to force your connection to acquire a new IP address.

Use https://www.whatismyip.com/ to find your current external IP address and record it. Switch off your router for at least 65 minutes (to kill off your dynamic IP address lease) and reconnect. Use https://www.whatismyip.com/ again to verify that the address has changed. You should then be able to connect OK


Also a change of IP address might get you an IP address which the sites that block you have NOT got wrong.  So many geolocation based sites are operating on out of date data.