E mail from plusnet today
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E mail from plusnet today
04-03-2011 7:54 AM
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When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 3Mbps
Current line speed: 0.25Mbps
You can keep a track of your line speed through our website:
https://portal.plus.net/my.html?action=data_transfer_speed
To find out more about how broadband works, and the things that can affect the speed of your service, we've written an article all about high-speed broadband:
http://www.plus.net/support/broadband/speed_guide/high-speed.shtml
If you've got any questions about your service our Community Forums have loads of information and help available ( http://community.plus.net/forum/ ). You can contact us online using the Help Assistant ( http://support.plus.net/ ) or you can call us on 0845 1400200.
Kind regards,
Plusnet Customer Support
http://www.plus.net/
This is my current speed
Router is the standard Thomson with upgraded firmware plugged directly into the BT test socket, no extension leads.
I managed to get 25 Mb/s once in the 14 days I have been connected, most of the time the speed is a constant 0.13 Mb/s I have a ticket No 40028326 which is apparently awaiting customer response ie feedback on my current speed, well plusnet you already have it, look at your e mail. I will go back to customer support and report my findings, in the meanwhile if there a re any plusnet staff on the forum I would appreciate an investigation. Attached below is the result of the BT speed test, and my router stats.
Thanks
John
Re: E mail from plusnet today
04-03-2011 8:26 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: E mail from plusnet today
04-03-2011 9:59 AM
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adie:quote
Re: E mail from plusnet today
04-03-2011 10:31 AM
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Is your phone a wired phone or a cordless (DECT) phone? Some DECT phones give problems and people have found double filtering them beneficial.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: E mail from plusnet today
04-03-2011 10:50 AM
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Re: E mail from plusnet today
04-03-2011 10:55 AM
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Re: E mail from plusnet today
04-03-2011 11:07 AM
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Re: E mail from plusnet today
04-03-2011 11:11 AM
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You need to raise a fault if you haven't already done so: http://faults.plus.net/
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: E mail from plusnet today
04-03-2011 11:14 AM
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Given that the time then would have been about 5.00 a.m. was it moved last night and had a resync at that time or did you actually move it then.
We don't need speed test results as they are limited by the IP profile
Re: E mail from plusnet today
04-03-2011 11:22 AM
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Re: E mail from plusnet today
04-03-2011 11:23 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: E mail from plusnet today
04-03-2011 11:30 AM
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Re: E mail from plusnet today
04-03-2011 11:32 AM
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Re: E mail from plusnet today
04-03-2011 11:35 AM
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thanks for the help gentlemen
John
Re: E mail from plusnet today
04-03-2011 11:48 AM
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Quote from: FiftyFive I tried a D-Link DSL-G624T about a week ago with no significant improvement, I have tried about six different filters none of which make a difference (one of the plusnet ones was duff from the start)
If your check that changing anything had made an improvement was to run a speed test you wasted your time and proved absolutely nothing!
You need to compare the stats reported by the router to see if the sync speed has improved or the noise margin has changed.
Because of the way the BT DLM system works it may be several DAYS before an improved sync speed is reflected in better speed test results.
Edit: If you changed a number of things in a short period you may have actually made things worse!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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