Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
During the first 10 days of your new service..
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- During the first 10 days of your new service..
During the first 10 days of your new service..
26-09-2013 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just been reading the summary for my Unlimited Fibre Broadband order.
Is this correct for Fibre Broadband? Should it be the router or perhaps the Openreach modem? Having come over from Be and then O2, I've never encountered BT/OR profiling before.
Simon.
Quote Once we've activated your broadband we'll run a number of tests on your line from your telephone exchange. These will cause your speeds to go up and down, plus you might get disconnected a few times. Don't worry, this doesn't mean there's a problem. During this time is where we'll find the best balance between speed and reliability for your line.
You can help the testing process by rebooting your router (switch it off and on again) three or four times over the first 10 days. You'll get better results if you can do this in the morning.
Is this correct for Fibre Broadband? Should it be the router or perhaps the Openreach modem? Having come over from Be and then O2, I've never encountered BT/OR profiling before.
Simon.
Message 1 of 3
(637 Views)
2 REPLIES 2
Re: During the first 10 days of your new service..
26-09-2013 11:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, that's not really applicable to FTTC so sorry for any confusion.
I assume you saw that on our website rather than an email/SMS from us? Can you point me to it as I want to make sure we're giving a clearer and more accurate message.
Thanks,
Adam
I assume you saw that on our website rather than an email/SMS from us? Can you point me to it as I want to make sure we're giving a clearer and more accurate message.
Thanks,
Adam
Message 2 of 3
(330 Views)
Re: During the first 10 days of your new service..
26-09-2013 11:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Adam,
It was from the order summary page I saved during the online order.
I've just realised that it may be the way Safari displays offline web pages, and originally wasn't displayed!
Simon.
It was from the order summary page I saved during the online order.
I've just realised that it may be the way Safari displays offline web pages, and originally wasn't displayed!
Simon.
Message 3 of 3
(330 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- During the first 10 days of your new service..