During the day 0.3mb at best 2mb!!!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: During the day 0.3mb at best 2mb!!!
During the day 0.3mb at best 2mb!!!
21-03-2014 5:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please take a look at the screenshot below, how is this acceptable? I remember doing this same test a while back telling my max achievable is 7mb? How has it become so low?
Re: During the day 0.3mb at best 2mb!!!
21-03-2014 6:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Were those results wired or wireless
I see that back in January you had fairly good stats
Quote Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,204 / 6,216
Bandwidth (Up/Down) [kbps/kbps]: 1,195 / 6,008
Data Transferred (Sent/Received) [GB/GB]: 3.16 / 45.64
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 21.0 / 36.0
SN Margin (Up/Down) [dB]: 6.0 / 9.5
Re: During the day 0.3mb at best 2mb!!!
22-03-2014 10:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Uptime: 0 days, 1:33:05
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,144 / 2,436
Bandwidth (Up/Down) [kbps/kbps]: 1,087 / 1,496
Data Transferred (Sent/Received) [MB/MB]: 92.02 / 202.20
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 21.0 / 36.0
SN Margin (Up/Down) [dB]: 8.0 / 17.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 327,678 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 393,338 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 1,440 / 9,406
HEC Errors (Up/Down): 3,746 / 946
Re: During the day 0.3mb at best 2mb!!!
23-03-2014 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: During the day 0.3mb at best 2mb!!!
24-03-2014 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: During the day 0.3mb at best 2mb!!!
24-03-2014 10:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: During the day 0.3mb at best 2mb!!!
24-03-2014 10:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: ashrafmiah93
Uptime: 0 days, 1:33:05
DSL Type: G.992.3 annex A <-------------------------------- First issue ADSL2 ( ie not ADSL2+ )
Line Attenuation (Up/Down) [dB]: 21.0 / 36.0 <--------------- Should be looking 10Meg upwards
SN Margin (Up/Down) [dB]: 8.0 / 17.0 <----------------- Looks A capped or Banded profile with such a high figure /color]
Ask for a SNR reset and banding removed.
Re: During the day 0.3mb at best 2mb!!!
25-03-2014 2:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: During the day 0.3mb at best 2mb!!!
25-03-2014 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From looking at your line, I don't really think doing SNR Reset's on your line is going to fully resolve the problem.
Here's your SNR Profile: WBC 160K - 24M No delay (INP 0) 12dB Downstream, UC No delay (INP 0) 6dB Upstream
Interleaving is not switched on. Your line is not banded. Your SNR Target is 12db, having this lowered would certainly improve your Sync Rate but I don't think it would bring your speeds back up to where they should be if I'm honest.
I've no worries about the upstream at all. In my opinion, we need to have the Faults Team look over the line for you. You can do this at http://faults.plus.net once done, can you let me know?
Re: During the day 0.3mb at best 2mb!!!
25-03-2014 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here are the charges for different scenarios which applies to me?:
"10.1 No charges normally arise with the standard fault repair service. However, Plusnet will make a charge for new and replaced items. If The Customer requests work to repair a fault on items that Plusnet are responsible for maintaining and Plusnet or our suppliers are not able to find a fault, Plusnet will charge The Customer for the visit.
10.2 The standard requests for an engineer to visit to perform work, for example moving a socket, is £144 for the first hour and then £72 for each additional hour.
10.3 Where we arrange for an engineer to visit The Customer's premises for activation of the service, or for resolution of a fault, The Customer will be responsible for any costs incurred owing to any of the following:
an engineer attends an incorrect address as provided by The Customer;
the site for installation does not meet the minimum requirements as agreed during the product registration;
an engineer arrives to carry out the installation at the address provided by The Customer, but you no longer want the installation completed;
entry is refused to the premises, or access cannot be gained, at the appointed time, as agreed between Plusnet and The Customer;
The Customer reports a fault, an engineer attends The Customer premises, and discovers the fault is not the result of the service;
The Customer reported problem, following request for an engineering visit, cannot be confirmed; and
when The Customer cancels a request for an engineering visit later than 48 hours before the scheduled visit.
10.4 If The Customer reports a fault and Plusnet finds there is none, Plusnet may apply a charge of £115 (plus any additional charges that we incur due to any additional time the engineer has to spend on site or equipment he has had to fit over what they would normally fit."
Re: During the day 0.3mb at best 2mb!!!
25-03-2014 3:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You don't currently have a Fault Ticket open. I just want to reassure you that we wouldn't book an engineer for you straight away, our Faults Team do our own checks on your line before getting to that point. Our Faults Team running checks on your line doesn't cost you a penny at all - so raising the ticket is nothing to be worried about.
The idea behind us running checks first is so that we can get a good idea of the fault location and to discuss this further with you before committing to an engineers visit, if it's required. we wouldn't put you in a situation you aren't happy with or feel that the right thing isn't being done.
Re: During the day 0.3mb at best 2mb!!!
25-03-2014 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: During the day 0.3mb at best 2mb!!!
25-03-2014 3:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The idea of us going through all the Own Domain Checks such as Test Socket and swapping the Microfilter and for us calling you to discuss this is to try and avoid any needless engineer visits or chargeable visits for the End User
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: During the day 0.3mb at best 2mb!!!