Dropping connection
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Dropping connection
15-11-2016 11:49 AM
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Hi All,
At least 4 times a day my internet drops connection for a short time.
It varies from what seems 1 minute to 3 or 4 minutes.
Having read other posts I checked my router.
Whilst checking I lost connection, my router went from saying the following on 'Connection Status'
Internet status: Connected
WAN IP Adress: (ip address listed)
Broadband Username: (user name listed)
Wi-Fi Network: (says my wifi network name)
to
Internet status: DSL Down Connected Disconnected Connecting Bridge Not configured
WAN IP Adress:
Broadband Username: Change
Wi-Fi Network: (says my wifi network name)
Any ideas or suggestions?
Re: Dropping connection
15-11-2016 12:01 PM
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As you're on Fibre and using the Hub Zero it will always report the DSL connection as down due to the Hub Zero not having a fibre modem built in.
Your connection actually looks quite stable as shown below. Are you connecting over wired or wireless?
Re: Dropping connection
15-11-2016 12:07 PM
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Hi,
I'm wired.
I have lost connection to the router 3 times this morning that I have noticed.
Also for the 1st time ever, on Saturday or Sunday (I forget which) my mobile phone lost connection and was asking for the password. When I inputed the wifi password it said it was wrong. I tried a few times till eventually I gave up and rebooted the router. After the reboot it connected automatically.
Re: Dropping connection
15-11-2016 1:18 PM
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Re: Dropping connection
15-11-2016 1:47 PM
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I don't get an error message.
The way I know is that web pages will not load, my email programme can't connect and I also notice that my 'Google Drive' sync icon greys out
Re: Dropping connection
16-11-2016 3:25 PM
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Could it be a problem with my router?
Re: Dropping connection
16-11-2016 10:59 PM - edited 16-11-2016 10:59 PM
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It's possible. I have seen this before:
Internet status: DSL Down Connected Disconnected Connecting Bridge Not configured
It should just show one status, rather than all possible statuses. Have you tried a factory reset?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Dropping connection
17-11-2016 9:09 AM
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Hi Anoush,
Today I have done a factory reset, so will see what happens and let you know.
Re: Dropping connection
17-11-2016 10:31 AM
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Ok, I reset the router and I'm still having the same problem. Is it possible for Plusnet to send me out a new router or do I need to buy one?
Re: Dropping connection
17-11-2016 10:43 AM
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@DerbyLad - Are you running Windows 10 by any chance?
Re: Dropping connection
17-11-2016 10:44 AM
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Hi Mook,
No, I'm on an iMac running Sierra
Re: Dropping connection
17-11-2016 10:54 AM
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Ah well @DerbyLad in that case can I suggest you set the Duplex control on your Ethernet card as shown here:
However do not set the Speed or MTU unless you are connected to a switch that supports it and leave it at their defaults.
You may think it's (I'm) bonkers but please try it.
Re: Dropping connection
17-11-2016 11:21 AM
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Hi Mook,
I have made the changes and will monitor and let you know if things improve.
Thank you for your help
Re: Dropping connection
17-11-2016 11:35 AM
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I had a very similar problem recently, with the latest Hub One router. It went on for weeks until I got a new one from Plusnet. The problem was solved immediately, as long as my main computer, an iMac, was connected using ethernet. However other portable devices are not working very well using wi fi. I've tried all manner of things including changing the channels but wi fi isn't working as it should, where previously it did.
Re: Dropping connection
17-11-2016 2:26 PM - edited 17-11-2016 2:30 PM
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Hi @Anonymous ,
Unfortunately my connection is still dropping
Looks like I might need a new router too
Do you have any suggestions I could try?
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