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Dropping connection / low speed

Mx
Newbie
Posts: 1
Registered: ‎26-03-2020

Dropping connection / low speed

on ‎26-03-2020 9:48 AM - last edited on ‎31-03-2020 11:36 AM by Moderator

Hi Matthew and Plusnet team,

I am having similar issues with dropping of connection or to less than 0.5mbps . This is happening on average between 5 to 10 minutes.

I am supporting school teaching at home, so would be good to have stable connectivity ASAP.

If you could do a line test and check the SNR settings. I am connected directly to the master socket. Appears to be a problem on both 2.4 and 5ghz WiFi networks. I don’t have an Ethernet port on my MacBook to try out and eliminate the WiFi .

Many thanks for your support. Ian

 

 

 

Moderators Note: Changed topic title after split.

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dvorak
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Re: Ticket Raised for intermittent internet

‎31-03-2020 11:34 AM


Moderators Note


Post split into its own thread for better visibility and to help both OP and staff.

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If it fixed it click 'This fixed my problem'
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