cancel
Showing results for 
Search instead for 
Did you mean: 

Dropping connection / low speed

Mx
Newbie
Posts: 1
Registered: ‎26-03-2020

Dropping connection / low speed

Hi Matthew and Plusnet team,

I am having similar issues with dropping of connection or to less than 0.5mbps . This is happening on average between 5 to 10 minutes.

I am supporting school teaching at home, so would be good to have stable connectivity ASAP.

If you could do a line test and check the SNR settings. I am connected directly to the master socket. Appears to be a problem on both 2.4 and 5ghz WiFi networks. I don’t have an Ethernet port on my MacBook to try out and eliminate the WiFi .

Many thanks for your support. Ian

 

 

 

Moderators Note: Changed topic title after split.

1 REPLY 1
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Ticket Raised for intermittent internet


Moderators Note


Post split into its own thread for better visibility and to help both OP and staff.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'