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Dropped packets / brief lags while gaming

xandermd
Newbie
Posts: 4
Registered: ‎12-04-2013

Dropped packets / brief lags while gaming

Hi there
Im new to plusnet and im experiencing an annoying problem. When im gaming (dota2 and mmos) I get a 'skip' or rubber-banding it only lasts about 1-2 seconds but its extremely annoying specially during clashes where every second is crucial
also i dont know if this is related to the problem but whenever im watching a live stream the video skips as well even at low resolutions. Package is Unlimited Fibre 80/20. No clue if im on 21CNor 20CN
Are the dropped packets the culprit ? If so what can I or Plusnet do to fixed it ?
I tried 2 routers the PN router and my n66u both have similar problems in wired/wireless connections. Also it happens at random time of the day
Note: I didnt have this problem with my previous ADSL ISP and the only thing that has changed is the move to Plusnet
TBB Live Graph
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/9087c9e96fd57a7bc237f96f09ff9da3.html"><img alt="My Broadband Ping - PlusNet 77400" src="http://www.thinkbroadband.com/ping/share-large/9087c9e96fd57a7bc237f96f09ff9da3.png" /></a>

Fixed Graph incase the live graph doesnt show any dropped packets
23 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,275
Thanks: 599
Fixes: 5
Registered: ‎04-04-2007

Re: Dropped packets / brief lags while gaming

You're currently on a 78000 speed profile on our side.  What download speeds are you seeing?
Also, can you get a bt speed test done and let us know what your speed profile is from that?
http://www.speedtest.btwholesale.com/

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Dropped packets / brief lags while gaming

I've made a slight tweak on our side to your speed profile (I've set it to 77400 instead of 78000 to match the IP profile of your line). Can you log in to teh router and disconnect/reconnect to see if that helps the packet loss?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
xandermd
Newbie
Posts: 4
Registered: ‎12-04-2013

Re: Dropped packets / brief lags while gaming

@kelly
Is this what you need?
http://i.imgur.com/haczd4Y.jpg
@Chris
Thanks I did what you said and ill post again in a few hours to see if it helped
Community Gaffer
Community Gaffer
Posts: 5,275
Thanks: 599
Fixes: 5
Registered: ‎04-04-2007

Re: Dropped packets / brief lags while gaming

Yeah, your pn profile was higher than your BT profile meaning our QoS could have been wrong.  Chris has dropped your profile to match now.
Kelly Dorset
Broadband Service Manager
xandermd
Newbie
Posts: 4
Registered: ‎12-04-2013

Re: Dropped packets / brief lags while gaming

cheers hopefully thats it fixed will post again if the drops still exists
Joopzor
Grafter
Posts: 36
Registered: ‎20-02-2013

Re: Dropped packets / brief lags while gaming

could this be the same problem i am having with Twitch.tv lagging in the evenings?Huh
I also play dota and find this rubber banding? In the evenings i find my internet gets caps at 55 Mbps as well
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Dropped packets / brief lags while gaming

Hi Joopzor,
I've checked your profile and everything is set correctly, are you currently connecting with a wired or wireless connection?
Joopzor
Grafter
Posts: 36
Registered: ‎20-02-2013

Re: Dropped packets / brief lags while gaming

connected via homeplugs, will max during the day but in the evenings my connection hangs around 55Mbps and Twitch seems to have lag when watching, this happens from 6PM and gateway hopping does help!
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Dropped packets / brief lags while gaming

Hi Joopzor,
Thanks for getting back to us, mind running the TBB monitor for us (results of one of these are in the first thread of this post) so we can see if that's reflected in any particular way when the issue happens?
http://www.thinkbroadband.com/ping
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
xandermd
Newbie
Posts: 4
Registered: ‎12-04-2013

Re: Dropped packets / brief lags while gaming

4-days later...
I just want to report that the in game lags during gameplay seems to be gone now
although im still seeing  dropped packets in my TBB live graph is this normal ?
Joopzor
Grafter
Posts: 36
Registered: ‎20-02-2013

Re: Dropped packets / brief lags while gaming

I have set this up but i do not have a static IP address, will keep a eye on it and update with new IP when required
dnrobs
Newbie
Posts: 1
Registered: ‎14-05-2013

Re: Dropped packets / brief lags while gaming

i've joined up about this specific problem,i don't think it's ping or download but the upload is the problem i get 20-35 kb/s at best 0.35 MB/s i dont think this is enough you need at least 0.75 because lets face it all online gaming is doing is sending information to the servers so you only need about 100kb/s download.
i would pay extra for decent upload or even finish my term 10 months early because as it stands i can't game properly even at off peak times.
just a tablet and couple of phones sending location will slow it down to nothing aswell,maybe switch everything of and ban all other users for 2hrs a night or something.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Dropped packets / brief lags while gaming

Hi dnrobs,
Firstly welcome to our community forums.
I've checked over your connection and can see no obvious cause why you're seeing those results.
Are you connecting via a wired or wireless connection?
Joopzor
Grafter
Posts: 36
Registered: ‎20-02-2013

Re: Dropped packets / brief lags while gaming

and the speed reduction begins