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Dropped connection and generally slow internet, reset needed?

LeedsUnited1995
Newbie
Posts: 7
Registered: 16-07-2012

Dropped connection and generally slow internet, reset needed?

Hi all,
Over the past 2 weeks now my internet connection has being dropping and when it is finally connected it is slow, and I mean really slow. The speed tests are showing I am receiving my speed which is 13mb/s. I have changed my router, checked the test socket and changed everything down to the ethernet cable. Raised a ticket with the customer support but havent heard a response yet which is coming up to a week.
Any help?
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Dropped connection and generally slow internet, reset needed?

Hi, I can see your ticket has been picked up - hope that's sorted things, please let us know if not though.