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Drop in speed

euanmc
Grafter
Posts: 54
Registered: 22-02-2013

Drop in speed

Hey all,
So the past few days I've noticed quite a drop in speed. Its odd because when this has happened, my upload speed has like increased a crap load.
I used to run a speedtest at about 40mb down / 3mb up
Now its 14mb down / 14mb up.

After running the BT Speedtest these are my results :-
Download Speed - 7.73mbps
Upload Speed - 12.04mpbs
Latency - 61.88
Further Diagnostics -
Quote
Download speedachieved during the test was - 7.73 Mbps
For your connection, the acceptable range of speedsis 38.85 Mbps-48.57 Mbps .
Additional Information:
IP Profile for your line is - 48.57 Mbps
Upload speed achieved during the test was - 12.04Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

You are currently connected to gateway pcl-ag05.
This is located in City Lifeline House.
Any information as to why theres a significant drop in speed? (PS. Im in Scotland)
13 REPLIES
Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: Drop in speed

What's your Current Line Speed from the Member Centre?
euanmc
Grafter
Posts: 54
Registered: 22-02-2013

Re: Drop in speed

Estimated line speed:
   There's no speed estimate currently held on your account.
Current line speed:
   48.4 Mb
I've noticed its picked back up

but thats the first time its been like that slow, and was for a couple of days. Just didnt want to post right away Tongue  I've never had a problem with 'peak' times (is 10pm even a peak time? not sure whats classed as peak time nowadays)
Just hope its not a frequent occurrence..
dick:quote
euanmc
Grafter
Posts: 54
Registered: 22-02-2013

Re: Drop in speed

Seems this is a daily event! After 8pm onwards my speed just drops down to 12mb -.-
kinda annoying.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Drop in speed

Hi there,
Can't see any obvious causes I'm afraid, have you tried running a BT speed test when it happens? With any luck you'll get invited to run the TAP3 test which would prove a fault in the network if it was slow as you're not connected to the internet when running a TAP3.
euanmc
Grafter
Posts: 54
Registered: 22-02-2013

Re: Drop in speed

Hi Matt thanks for replying.
Ive done the tap3 test and these are the results:
Quote
1. Best Effort Test: -provides background information.
Download Speed
7.53 Mbps

0 Mbps 48.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.53 Mbps
For your connection, the acceptable range of speedsis 38.6 Mbps-48.25 Mbps .
Additional Information:
IP Profile for your line is - 48.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.01 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Drop in speed

Right, that definitely does show a problem though unfortunately when testing we're only being shown the results of the TAP1 test from last night which seems to show a throughput of around 45Mb - don't worry though, we can still use those results. If you could raise a fault to us at http://faults.plus.net and paste those results into the comments section at the end of the wizard our faults team will get on this and get it sorted for you.
euanmc
Grafter
Posts: 54
Registered: 22-02-2013

Re: Drop in speed

Submitted the fault days ago and still nothing. Speed is just getting worse.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Drop in speed

Hi euanmc,
I'm really sorry to hear that the issue is still ongoing. I've given our Faults Team a nudge to get this picked up for you ASAP.
Chris Pettitt
Cloud Environments Engineer
euanmc
Grafter
Posts: 54
Registered: 22-02-2013

Re: Drop in speed

So the BT SFI dude came out and checked over everything, was here for about 30-40mins doing tests, and said that everything was fine and couldn't see any problems on their end.
Everything was fine that day/night (Yesterday) then booom tonight it drops again, also ive been noticing that my IP Profile has been getting lower also (my internet doesnt suffer from any disconnects)
Decided to do a speedtest  then a TAP3 test and as you can see from the results :-
Quote
Download speedachieved during the test was - 3.88 Mbps
For your connection, the acceptable range of speedsis 36.11 Mbps-45.14 Mbps .
Additional Information:
IP Profile for your line is - 45.14 Mbps

The profile has went from 48.25 to 45.14 in the matter of a day.  I just hope it doesnt continually drop till this problem has been fixed. Because getting these results on a 50mb line at night is just not doing it for me. I pay for a service and get this?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Drop in speed

I can see that the fault is back with our Faults Team. They'll be in touch as quickly as they can to help get this resolved for you.
Chris Pettitt
Cloud Environments Engineer
euanmc
Grafter
Posts: 54
Registered: 22-02-2013

Re: Drop in speed

So it seems Plusnet think that my problem is solved because my daytime speed is fine.
And they say that the speed im receiving is well within what i should be getting on the profile im on.. what a load of tosh.
Evenings (9pm > ) is when im receiving the slow speeds and they keep asking for speed tests at peak time, which i provide them.
So from what im gathering 4-12mb is well within its good speed on a 45mb IP Profile....
Is it just me or would i be better just going back to ADSL2+ since thats what i was getting on that.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Drop in speed

I can see your point entirely - apologies for this. The fault ticket is back with our Faults Team who will be in touch shortly.
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 11,914
Thanks: 3,280
Fixes: 22
Registered: 22-08-2007

Re: Drop in speed

This has the potential hall marks of cross talk in the copper part of the circuit - something which is prevalent when lots of people locally are sing the Internet.  If that is what the problem is, getting BTOR to fix this might be a bit of a challenge out side of PN's purview.